We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,014 reviews.
Quick easy quote, easy to book, fast service, good price...what's not to love??
11/10/13
Would be good to know when parcel is being collected am or pm.
11/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Easy to use. No problems. Thank you
11/10/13
No comment left by this customer.
11/10/13
I found the service easy to use, efficient and a better price then others I have used previously.
11/10/13
Fantastic news, Thank you very much :-)
The parcel wasn't picked up, had to be rebooked and again wasn't picked up, which meant the materials didn't get to the meeting in time.
11/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
all very good, polite pick up driver, quick and easy!
11/10/13
No comment left by this customer.
11/10/13
Courier courier did not turn up on day of collection and no message was sent. All 3 boxes were late to their destination.
11/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Parcel collected and delivered as arranged.
11/10/13
shipment went fine , no problems
11/10/13
Same comment as I wrote last time. How do I get the £6.99 service? Thanks
11/10/13
The £6.99 bag service is available if the item you are sending fits. Your item recently sent is far to big for the service you want.
Great service, affordable and reliable, quick delivery no problems A+++
11/10/13
good serivces
11/10/13
i used city link drop off, cheap and effective.
11/10/13
Fantastic news, Thank you very much :-)
The service was very good. Delivered what was promised. Thanks
11/10/13
No comment left by this customer.
11/10/13
Excellent service, good value.
11/10/13
No comment left by this customer.
11/10/13
thankyou
11/10/13
Delivered within a day Perfect service as always
11/10/13
I waited in all day for the collection on Monday and no one came untill Tuesday so my parcell was late being delivered.
11/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
11/10/13
I booked and paid for next day delivery on a Thursday evening. The parcel was collected fri am and delivered mon an. Hardly next day!
11/10/13
Our Response: That is a perfect "next working day" delivery which is what we advertise and you paid for.
Brilliant as always. Thank you for your reliable and efficient service.
11/10/13
And a big thank you to you too ;-)
no comment
11/10/13
excellent service
11/10/13
Collection didn't happen on the day stated
11/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Great service. Thanks.
11/10/13
fast and safe
11/10/13
Collected and delivered on time, thanks
11/10/13
no comment
10/10/13
no comment
10/10/13
no comment
10/10/13
Always an excellent service
10/10/13
Excellent services at the right price. Perhaps the cost can be broken into different price levels (for overseas). Thanks.
10/10/13
Thank you. Most of our International services are priced per KG as we are charged this way. As such we can't band them as this will make us more expensive at the lower weight of the band.
no comment
10/10/13
Great service will use again
10/10/13
no comment
10/10/13
The printer that you delivered for me arrived completely shattered to te buyer. Very dissapointwd and would never consider using you again.
10/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
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