We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
Tried the rest and you seem to be slightly ahead now that you offer Paypal as a payment, about to try another 5 parcels fingers crossed...s
22/10/13
Thank you very much :-)
very good allready.
22/10/13
no comment
22/10/13
iv waited in 3 time of no one too come collect and now it wont let me rebook
22/10/13
Top Marks !!!
22/10/13
Good service competitive prices
22/10/13
The strake was packed in a thick cardboard tube and arrived bent. Iv'e now got to send some more to the customer free of charge
22/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
22/10/13
DELIVERED TO WRONG ADDRESS AND HAD TO BE RETRIEVED. NOT IMPRESSED
22/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
on time, and punctual. great
22/10/13
The item was very heavy they only sent one man to move it and the van had no tail lift .. the guy they sent with his bad back
22/10/13
We do make it clear that when selecting this service you may be needed to assist the driver.
very pleased
22/10/13
no comment
22/10/13
Should be able to select a time for pick up
22/10/13
Very good thank you - item collected promptly as arranged and delivered the following day in good condition. Will definately use PM again
22/10/13
Fantastic news, Thank you very much :-)
no comment
22/10/13
Very pleased with a cheap professional service
22/10/13
no comment
22/10/13
gave me a good choice of parcel couriers not as expensive as i thought
22/10/13
no comment
22/10/13
easy to use, and i am a repeat customer. always competitive prices.
22/10/13
item was charged extra but i measured and weighed correct my scales are accurate to 1gram bit disappointed
22/10/13
Our Response: Additional charges are applied when necessary based on the information that comes directly from the couriers themselves which we are more than happy to supply all customers concerned.
No comment left by this customer.
22/10/13
Excellent service
22/10/13
Cheapest quote on the WWW.
22/10/13
City Link actually collect on booked day and delivered next day- super service
22/10/13
Prompt and efficient service. Would definitely use again and recommend to others
22/10/13
Thank you and it's great to see you will be recommending us.
Simple to book and very reasonable price
22/10/13
No comment left by this customer.
22/10/13
No comment left by this customer.
22/10/13
No confirmation of delivery, so I can only rate this as 'poor'.
22/10/13
Our Response: If you click on the green tracking globe you will see all the information you need.
All good - so far no slip-ups ... excellent service record
22/10/13
First class service. Very happy to continue using.
22/10/13
No comment left by this customer.
22/10/13
No comment left by this customer.
22/10/13
Very satisfied with your service, this time there were no complications whatsoever
22/10/13
All went to plan, thanks.
22/10/13
Have UK as default for Destination Country.Collection postcode could be pre-entered.Only have 1 line of address asterisked.
22/10/13
Our Response: Good point and we will make that change. Thank you for that :-)
No comment left by this customer.
22/10/13
As always excellent service 10/10
22/10/13
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