We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,462 reviews.
very reliable service, and very accessible
07/11/13
Canny good like
07/11/13
Very satisfied and will certainly use you again as the need arises - thankyou
07/11/13
a phone number for customers would be nice and BACS payments would be much better
07/11/13
No comment left by this customer.
07/11/13
Parcel collected and arrived on time. Thanks
07/11/13
Was not happy at all 3 days off work 2 times you said would be picked up no pick up , no explenation , no sorry , will not use you again
07/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
it was all good guys, no feedback other than it would be ideal to be able to insure to a greater amount - say £2000
07/11/13
I am sorry but as a business we don't want to be at a high level of financial risk.
Excellent service - will use again - far cheaper than collecting all my ebay stuff myself!
07/11/13
No comment left by this customer.
07/11/13
No comment left by this customer.
07/11/13
It took 2 Days longer than suggested by you and arrived 1 day late for the exhibition we were attending
07/11/13
Our Response: I am sorry to hear that but as we make clear this is a transit time guide and not a guarantee.
No comment left by this customer.
07/11/13
no comment
07/11/13
Excellent service thank you x
07/11/13
And a big thank you to you too ;-) X
Excellent service from A to Z. Even payment was postponed :-)
07/11/13
no comment
07/11/13
A +++ service thank you
07/11/13
If you could give an indication of when the parcels were to be collected that would improve things. Thanks.
07/11/13
Excellent service, very fast, 3 days to Australia from uk. Would use again and recommend.
07/11/13
It's great to see you are so pleased with our own International service and will be recommending us :-)
Very good service provided and will be using ParcelMonkey for all my parcels from now on. Really good prices thank you.
07/11/13
Fantastic news, Thank you very much :-)
no comment
07/11/13
great pick-up driver...name;Simo,although it was a late pick-up I was kept informed,so overall a good service,Thank-you.
07/11/13
Collection done on time and delivery of TV made safely and on due day, all for cheapest price I could find online. Will use again. Thanks
06/11/13
Excellent service, would use again
06/11/13
no comment
06/11/13
pick it up on the correct day
06/11/13
no comment
06/11/13
no comment
06/11/13
no comment
06/11/13
no comment
06/11/13
paid £12.65 for service I did not receive. now I have to have the bother of using a different courier company. never use parcel monke
06/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
excellent service - will definitely use again
06/11/13
Fantastic news, Thank you very much :-)
no comment
06/11/13
no comment
06/11/13
very pleased
06/11/13
City Link attempted to collect sender not in, so he delivered to City Link Depot, parcel arrived o.k.
06/11/13
all good
06/11/13
asking me for feedback for international delivery which has not arrived yet!!!! and nothing on your tracking for the last two days!!!!!!!!
06/11/13
Our Response: A bit early on our part but your item has now arrived safely :-) 6th November 2013 @ 07:54 Delivered & Signed For
Outstanding service from the outset - website simple to use - pick up driver excellent as was delivery - very impressed Many Thanks
06/11/13
And a big thank you for booking with us :-)
