We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
This was my second parcel i sent with parcelmonkey great courier service customer always recives on time!! highly recommend!!!
24/10/13
Fantastic news, Thank you very much :-)
no comment
24/10/13
no comment
24/10/13
good as always.. however if I arrange a collection, you dont allow me to send the delivery note to the sender, which is inconvenient
24/10/13
booked parcelforce here next day excellent then booked city link complete opposite rubbish no collection
24/10/13
No comment left by this customer.
24/10/13
Item has not been collected. I have emailed, but no response!! Not a happy customer. Bad communication and instructions!!
24/10/13
Our Response: According to the tracking details not only was the item collected but it was also delivered. "Signed for by 'GUY' at 10:14 on Monday 21st October."
I have never had any problems
24/10/13
Brilliant news!!
Very easy and convenient! And the price is amazing
24/10/13
Not very well my parcel didn't get sent back as it didn't fit the bag even though I put the measurements in an weight not happy .
24/10/13
Our Response: You provided dimensions of 6x6x6cm then stated the item was a "buggy" and wonder why it failed to fit in the bag!!
No comment left by this customer.
24/10/13
Fantastic service, thank you
24/10/13
Cannot fault your service in any way. Will deal again
24/10/13
That's fantastic news, Thank you very much :-)
Another parcel delivered without any problems thank you very much
24/10/13
n/a
24/10/13
No comment left by this customer.
24/10/13
No comment left by this customer.
24/10/13
Need to deliver next day and they delver me after 4dayz
24/10/13
Our Response: Booked on a Thursday, collected on a Friday and delivered on a Monday. What is wrong with that?? "Signed for by 'KHAN' at 12:33 on Monday 21st October."
very happy!
24/10/13
No comment left by this customer.
24/10/13
Tracking number invalid
24/10/13
Our Response: That's correct as you can't track the City Link same day service.
The delivery arrived in Germany ingood time and in good condition so all in all very happy with the service.
24/10/13
Fantastic news, Thank you very much :-)
I paid for overnight delivery on a Thursday, the parcel was collected on Friday by Courier but didn't arrive till Tuesday
24/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Parcel was torn right open with parts falling out, driver was abrupt and wouldn't speak to reception
24/10/13
Our Response: I am sorry to read that your item was damaged in transit and on behalf of the courier company concerned please accept our apologises for this.
Perfect!!! Thank you
24/10/13
And a big thank you to you too ;-)
No comment left by this customer.
24/10/13
No comment left by this customer.
24/10/13
Excellent service. Will definitely use again. I know it's difficult but a shorter 'window' on collection time would be good.
24/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
good service, good prices.
24/10/13
No comment left by this customer.
24/10/13
City Links courier went to the wrong door, so we're still awaiting collection, their service is poor. Parcel Monkey however, performed well.
24/10/13
Our Response: Thank you for your understanding in this matter.
No comment left by this customer.
24/10/13
excellent service again thankyou
24/10/13
Very good Service. fast and reliable
24/10/13
No comment left by this customer.
24/10/13
Excellent. Thank you.
24/10/13
No comment left by this customer.
24/10/13
Good and fast service.
24/10/13
No comment left by this customer.
24/10/13
No comment left by this customer.
24/10/13
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