We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,641 reviews.
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
very prompt and friendly service. very satisfied
31/10/13
No comment left by this customer.
31/10/13
You have lost my parcel... Where is it??
31/10/13
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
great service really impressive
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
The collection & delivery are fine, the booking online is somewhat clunky!
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
Excellent service. I will definetly use again. Recommended
31/10/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
Very pleased with your service
31/10/13
No comment left by this customer.
31/10/13
You kept me informed all the time, how to wrap etc., even a prompt for the collection. Great.
31/10/13
The time frame for when the parcel was to be collected was too large, I waited at home from 8am and was collected at 5.15pm.
31/10/13
Our Response: It is made clear when you book that the collection window is 8 - 6.
didn't even collect it
31/10/13
Our Response: The tracking details show 29th October 2013 @ 14:41 DX were unable to collect. Please contact us for more information.
I send a parcel to Italy(with parcel force), everything went perfect, I'm very happy with the service and I'll bookAgain!!!Thank U Monkey :)
31/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
31/10/13
very good service.
31/10/13
No comment left by this customer.
31/10/13
Very good service, great coms and friendly delivery staff.
31/10/13
No comment left by this customer.
31/10/13
Top Banana!
31/10/13
First class service,would not really consider using any other service,thank you.
31/10/13
No comment left by this customer.
31/10/13
Sent item to Singapore got there very fast good service an cheap
31/10/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
Superb from booking to delivery
31/10/13
easy and fast thanks
31/10/13
2 hour time window for collection by courier would be helpful
31/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Excellent service, as usual.
31/10/13
no comment
31/10/13
no comment
31/10/13
Driver never signed/timed collection sheets for my receipt but I did sign electronically. Collection fine and delivered on day stated.
31/10/13
no comment
31/10/13
no pick up two days in a row. dysfunctional long delay in customer support ticket response. Waiting for a refund, and still no reply...
30/10/13
Our Response: The order in question shows 28th October 2013 @ 11:15 Item delivered and signed for.
As an oldie, not really trusting of internet stuff but you came recomended. Found the whole experience easy and very, very good, thanks. .
30/10/13
Fantastic news, Thank you very much :-)
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