We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,462 reviews.
The item - and box - was delivered substantially damaged, despite more than adequate packaging (bubble wrap; polystyrene)! Not happy.
11/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
It woudl be good if you could be more specific about your pick up timings and have communication with your drivers.
11/11/13
Our Response: There is some tracking for this service via the green globe icon within your account. If you had clicked on it you would have seen the item was signed for by Coleman on 04.11.13 at 11:13
Service good, but I was unable to track the delivery. Had to wait till my customer said it was received.
11/11/13
There is some tracking for this service via the green globe icon within your account. If you had clicked on it you would have seen the item was signed for by Coleman on 04.11.13 at 11:13
Great service good com's will use again
11/11/13
the parcel was not picked up as arranged so i missed two days pay. It would have been nice to have had a phone call to say sorry we cant get
11/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
11/11/13
got in touch with the person the parcel was going to, they said it was packed extremely well and delivered next day at 10 am -very pleased
11/11/13
Excellent - fragile all the way to Channel Islands - customer received in perfect condition , well done all I get from Hermes is broken
11/11/13
Fantastic news, Thank you very much :-)
My parcel should have been delivered on Thursday, and has still not been received and it is now the following Monday
11/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
i have been using parcel monkey now for 3 months and the service is first class.My customers seem very happy with my deliveries.
11/11/13
Fantastic news, Thank you very much :-)
ITEM STILL NOT COLLECTED AND NO NOTIFICATION AS TO WHY? CAN'T GET IN TOUCH WITH YOU ??
11/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team via the "support" section of your account who will look into this further for you.
Easy to use and efficient
11/11/13
Thank you very much.
no comment
11/11/13
no comment
11/11/13
no comment
11/11/13
no comment
11/11/13
no comment
11/11/13
Tracking to France was not updated after the second day. My email following link on site was not answered. The parcel took 6 days to deliver
11/11/13
Delivered promptly by Parcelforce Worldwide
11/11/13
no comment
11/11/13
A package larger than most couriers handle, collected @London, delivered @Wales in 23hrs, cheaper than CityLink offers anywhere else! Bingo!
11/11/13
Fantastic news, Thank you very much :-)
no comment
11/11/13
Big dissapointed with service which was offered by Courier for 2 days I stuck in home and nothing had happend DISSAPOINTED
10/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
no problems.
10/11/13
no comment
10/11/13
Brilliant - cheers, guys. ***
10/11/13
No problem Andy.
Best prices compared to most similar sites. Easy to use as well.
10/11/13
I could only insure up to 1,000. Needed to insure for more but that was the limit for the drop down menu. otherwise great service will use
10/11/13
Make sure the courier collects the parcel, especially after being notified of repeated failure to do so.
10/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
10/11/13
Went smoothly. It would be nice if there were a budget service offering.
10/11/13
no comment
10/11/13
no comment
10/11/13
Don't leave parcels in people's gardens, not leave a calling card and let the delivery driver sign for it
10/11/13
Our Response: This is not acceptable to us and please accept our apologies on behalf of the courier concerned. Rest assured we will be speaking with them about this.
no comment
10/11/13
no comment
10/11/13
no comment
10/11/13
Parcel collected late Monday evening, delivered to Slovakia in good condition on Thursday. Excellent service, will use again.
10/11/13
Fantastic news, Thank you very much :-)
The parcel was collected last Tuesday 5th November and still has not been delivered. I am unable to track the parcel.
10/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Once again Courier didnt pickup the parcel. Although this time after calling them directly it was eventually collected late evening
10/11/13
