We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,462 reviews.
Very good
11/11/13
I have always been pleased with parcel Monkey.
11/11/13
no comment
11/11/13
no comment
11/11/13
first time using any courier - no problems at all. came to you as Hermes had size restrictions.
11/11/13
Thank you for making your first booking with us and please come back soon :-)
Quick and reliable service. Would like confirmation when parcel has been delivered though! Thanks!
11/11/13
Perfect.
11/11/13
Great service all round!
11/11/13
no comment
11/11/13
really happy with your service. thank you
11/11/13
Very pleased with the service. However, have been waiting for 4 hours to collect the parcel, coulda do better with a time slot
11/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
11/11/13
No comment left by this customer.
11/11/13
No comment left by this customer.
11/11/13
No comment left by this customer.
11/11/13
As usual Parcel monkey delivered the next day, superb service!
11/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
11/11/13
You guys were great, my go to courier service from now on. Will definitely be recommending to friends.
11/11/13
Thank you and it's great to see you will be recommending us.
Very very pleased, cheapest and delivered no problems. Only thing I would have liked a better idea (2 hour window) of collection :)
11/11/13
Can not fault your service in any way very pleased and a good price too have reccommended you to others
11/11/13
Thank you and it's great to see you have been recommending us.
Brilliant - can't fault you!
11/11/13
Excellent. Keep up the good work.
11/11/13
We will always try our very best.
Excellent service. Arrived promptly. Easy to use service.
11/11/13
Collection and delivery on time. Customer informs me the contents of the package were broken....???
11/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great service!!
11/11/13
No comment left by this customer.
11/11/13
failed to collect
11/11/13
Our Response: Your item was collected and also delivered on 08.11.13 at 09:25 and signed for by "Sitar"
no issues first time user will use again
11/11/13
Thank you for making your first booking with us and please come back soon :-)
Fast, courteous and efficient. Thanks - Recommended !
11/11/13
arrived intact within 3 days!
11/11/13
the best service from top courier highly recommended 5 star +++ thanks again
11/11/13
Thank you and it's great to see you will be recommending us.
The website proved very competitive and the option to drop off the parcel at the depot was a bonus. A great service also from Citylink.
11/11/13
Brilliant news!!
No comment left by this customer.
11/11/13
delivered on time but tracking service is so slow that its almost useless
11/11/13
Our Response: DX are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
Great service
11/11/13
Exceptional outstanding service parcel was delivered to Portugal within 2 days, would recommend and use again.
11/11/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
No comment left by this customer.
11/11/13
Easy to book in, easy collection, what more could you ask for?
11/11/13
Excellent service all round - 5 stars from me! Thanks.
11/11/13
No comment left by this customer.
11/11/13
