We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,792 reviews.
no comment
06/11/13
paid £12.65 for service I did not receive. now I have to have the bother of using a different courier company. never use parcel monke
06/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
excellent service - will definitely use again
06/11/13
Fantastic news, Thank you very much :-)
no comment
06/11/13
no comment
06/11/13
very pleased
06/11/13
City Link attempted to collect sender not in, so he delivered to City Link Depot, parcel arrived o.k.
06/11/13
all good
06/11/13
asking me for feedback for international delivery which has not arrived yet!!!! and nothing on your tracking for the last two days!!!!!!!!
06/11/13
Our Response: A bit early on our part but your item has now arrived safely :-) 6th November 2013 @ 07:54 Delivered & Signed For
Outstanding service from the outset - website simple to use - pick up driver excellent as was delivery - very impressed Many Thanks
06/11/13
And a big thank you for booking with us :-)
no comment
06/11/13
No comment left by this customer.
06/11/13
Excellent as always
06/11/13
Faassd
06/11/13
very good service,no hassle,book order, wrap parcel collected delivered, what more could you want or get. excellent will use again.
06/11/13
Brilliant news!!
No comment left by this customer.
06/11/13
A1 SERVICE AGAIN
06/11/13
Great service - very easy to use.Much better than Royal Mail.
06/11/13
text message to sender giving a 1hour collection window
06/11/13
Very good service
06/11/13
very good and quick
06/11/13
Good all round service. Woulsd use again, Thanks
06/11/13
Never use any one else I don't monkey around I go straight to monkey
06/11/13
LOL, and thanks very much ;-)
Was ok. Nothing special.
06/11/13
No comment left by this customer.
06/11/13
Great prompt service and pricing
06/11/13
Occasionally I need to supply a herbal tonic packaged in a heavy duty plastic bottle. Parcelforce accepts liquids. PM should too.
06/11/13
Used your service to return an item purchased online. Was well wrapped and in good condition when handed to courier but arrived damaged.
06/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Good service and will continue to use in the future.
06/11/13
Perfect service, quick respond, thanks A++++
06/11/13
Cheapest and fastest service that I found for my extra large item. Great!
06/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
06/11/13
Only send messages when arrangements are not going to plan and then by email not telephone message, also cut down on your emails.
06/11/13
No comment left by this customer.
06/11/13
No comment left by this customer.
06/11/13
No comment left by this customer.
06/11/13
friendly reliable service, thanks.
06/11/13
fourth time of using parcel monkey, now I've got used to it, I have to say the service is very good. I will continue to use , thanks
06/11/13
Thank you very much for your 4 orders to date :-)
No comment left by this customer.
06/11/13
This was a collection of a incorrect delivery - parcel arrived in damaged packaging (product far too heavy for packaging!) Re-packaged
06/11/13
