We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,640 reviews.
no comment
25/10/13
The DX service would be better if the pick up window was more specific, having to wait in all day is the big downside of this service
25/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
The parcel is still with me in the uk. The driver never arrived on the 21st as was arranged and I've been chasing for an update since!
25/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Just can not fault you guys
25/10/13
Thank you very much :-)
no comment
25/10/13
Excellent service but to improve your service perhaps a more accurate or smaller window on collection time
25/10/13
Excellent job! Will use again - thanks Monkey!
25/10/13
And a big thank you to you too ;-)
parcel was not collected on day booked to be collected and delivered late! not impressed - despite complaining will never use again!
25/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
25/10/13
no comment
25/10/13
no comment
25/10/13
very impressed with the service
25/10/13
No comment left by this customer.
25/10/13
No comment left by this customer.
25/10/13
Thanks very much for delivering my item,, everything is perfectly delivered. Hope to do business with you again. Cheers
25/10/13
No comment left by this customer.
25/10/13
same day collection would ber good
25/10/13
We agree but this comes down to the courier companies operating procedures and is not a ParcelMonkey decision.
No comment left by this customer.
25/10/13
Great service and quick delivery. Splendid.
25/10/13
Our Response: So it should have been 5 stars then!! ;-)
I made booking before 12 noon on Friday but parcel could not be collected till following Monday, but otherwise great and great driver thanks
25/10/13
That is as we advertise as a same day collection is not provided unless you book the City Link same day service.
Excellent door-to-door, same-day service - would highly recommend. Service booked, collected and delivered all on the same day
25/10/13
Thank you and it's great to see you will be recommending us.
Parcel didn't get collected until 2 days after it should have. Parcel late. Customer unhappy
25/10/13
Wood Cabinet collected & delivered to me. Collected on time, delivered next day as promised & within slot. Very cost effective. Will use
25/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
25/10/13
Very good service. Picked up on time with a call at the door to let me know he was there, and quick delivery. Excellent.
25/10/13
Great thanks
25/10/13
It would have been much better if there is provision of Saturday collection
25/10/13
This comes down to the courier companies and if they start to do it then we will be able to offer it.
Used Parcel Force service and despite being marked 'Fragile', my customer's items received were cracked - costing me money. Not happy!
25/10/13
I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
25/10/13
My son uses you all the time. I have done so twice and will continue to do so as it is quick, simple and efficient.
25/10/13
Thank you for your bookings and please pass on our thanks to your Son too :-)
No comment left by this customer.
25/10/13
collected on time excellent
25/10/13
v.good service
25/10/13
Thank you very much.
There was one let down, but everything seems to be running OK
25/10/13
Very quick as it was described. I received my parcel with a smile. No scratches. No damages. No missings. No dust. Thank you.
25/10/13
Excellent service, collection as agreed, delivery as agreed. Easy to arrange on line
25/10/13
No comment left by this customer.
25/10/13
Despite providing clear size and weight, deliverer turned up and decided they couldn't lift it (30kg). Now need to replan. Unimpressed.
25/10/13
Our Response: As you know it's the 5m length that caused the issue and the driver will return to collect it.
No comment left by this customer.
25/10/13
No comment left by this customer.
25/10/13
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