We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,792 reviews.
Fast, efficient and good updates
07/11/13
Except for one time when a courier didn't show to collect I have used you all the time, booking is easy and hassle free, generally well done
07/11/13
no comment
07/11/13
no comment
07/11/13
VERY HAPPY ON THIS OCCASION...ALL WENT SMOOTHLY
07/11/13
Very good. All safe contents and bang in time. Very happy. Thank you
07/11/13
Our Response: So it should have been 5 stars then!! ;-)
No comment left by this customer.
07/11/13
You did great - collected when asked and delivered when promised. What more d'ya want?
07/11/13
All down to pricing, very good service , Spot On.
07/11/13
I've used before and will use again, enough said!
07/11/13
Would prefer more couriers to bring bag/labels as do not have a printer in the shop.
07/11/13
It worked satisfactorily. I think that this feedback system is stupid and unnecessary. Booked,paid,collected. qed.
07/11/13
In spite of promising to keep the sender and recipient informed by sms or mobile, no information was given by Courier
07/11/13
Our Response: We don't promise that on the service you selected.
No comment left by this customer.
07/11/13
No comment left by this customer.
07/11/13
thanks guys
07/11/13
Good value
07/11/13
fast swift gold star AAAAAA +++++
07/11/13
Thank you very much :-)
You guys did an awesome job, thanks! :)
07/11/13
Parcel was picked up early and arrived on time.
07/11/13
Very good service!!!!!!!!!!!!!!!!
07/11/13
FULL SATYSFACTION . Thank you
07/11/13
No comment left by this customer.
07/11/13
Thank you. Fast deliver. All good. Well done.
07/11/13
Fantastic news, Thank you very much :-)
great service when it works
07/11/13
I paid for next day delivery, My parcel was not picked up on the date assured. I would like a rebate as you did not fulfill the contract
07/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
N/A
07/11/13
Very clear website very good service a wonder to work with thank you thank you thankyou
07/11/13
The driver collected the item from the porch and left the receipt as directed. No hassle! Thank you!
07/11/13
Our Response: So it should have been 5 stars then!! ;-)
No comment left by this customer.
07/11/13
No comment left by this customer.
07/11/13
Website never showed pick-up. had to wait uto ring DX and find out when parcel being delivered
07/11/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
Most of our customers require a 24hr service so we use alternative methods as Parcel Monkey only offers 48hr.
07/11/13
No we don't.
great service!!!!!
07/11/13
Thank you very much.
Fast, cheap and efficient service - as always, thank you!
07/11/13
all good thanks
07/11/13
No comment left by this customer.
07/11/13
prompt collection by friendly driver, delivered promptly with no damage.
07/11/13
I find you very efficient and thank you. Will use again in near future
07/11/13
no further comments, very pleased with service
07/11/13
