We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
Great service
20/10/13
i couldnt speak to anyone - i emailed and asked a question about a pick up i paid for and got no answer i have no idea whats going on!!!
20/10/13
no comment
20/10/13
No comment left by this customer.
20/10/13
Efficient and the driver contacted me for directions which was excellent otherwise my client would have been very disappointed
20/10/13
Fantastic news, Thank you very much :-)
A courier booked for 12.00 arrived at 15.10 after many calls. Not happy.
20/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
20/10/13
Although no issues with the delivery, my payment to yourselves always shows as failed by ogone when it hasn't.
20/10/13
excellent service as always and fast pick up and drop off well priced
20/10/13
Great,efficient service.Will definitely use again,Thankyou.
20/10/13
And a big thank you for booking with us :-)
it was simple to use and reliable.
20/10/13
Item collected & delivered on time. Plain van collected & delivered within time frame quoted by City link
20/10/13
Quick and perfect delivery
20/10/13
smooth transaction. parcel received next day
20/10/13
No comment left by this customer.
20/10/13
I have always found parcel monkey a very good, and reliable service.
20/10/13
Thank you very much :-)
The service, cost and delivery time were fantastic. The item was slightly damaged, but easily fixed.
20/10/13
No comment left by this customer.
20/10/13
Easy site to use. Parcel picked up promptly next morning. Good service all round. Thanks
20/10/13
Collection times - I appreciate a time for collection would be difficult but surely am or pm collection could be offered
20/10/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Brilliant service. Would definitely use them again :)
20/10/13
Very efficient
20/10/13
No comment left by this customer.
20/10/13
EXCELLENT ONCE AGAIN
20/10/13
Great sevice allway on time and very well prices 5star
20/10/13
Fantastic news!!
No comment left by this customer.
20/10/13
No comment left by this customer.
20/10/13
Very good as usual - all the cogs seem to work well no matter which carrier - either national or international
20/10/13
Competitive pricing, timely delivery.
20/10/13
The website is slow to load and confusing when it says 'input' and then the box you are trying to write in doesn't work while it is loading.
20/10/13
Was pick up at lunch time and delivered the next day , no problem
20/10/13
No comment left by this customer.
20/10/13
Everything ran extremely smoothly from organising online, pickup and delivery.
20/10/13
still waiting on parcel getting delivered
20/10/13
Our Response: According to the tracking the item was left with your neighbour " Signed for by 'LWN:8 - SUMMERS' at 16:18 on Tuesday 15th October."
no comment
19/10/13
service is good, fast service, but only on weekdays
19/10/13
Good early delivery and efficient service. Thanks guys.
19/10/13
Excellent value second time I have used you and will do so again
19/10/13
Fantastic news, Thank you very much :-)
good as normal
19/10/13
Very happy with your service. Collection and delivery on time and without problems. I would certainly use Parcel Monkey again.
19/10/13
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