We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
no improvements
26/10/13
very very happy
26/10/13
Fantastic service will use again and again
26/10/13
Brilliant news!!
delivered the very next day as promised
26/10/13
One of the bags was tiered to pieces
26/10/13
no comment
26/10/13
First class delivery. Recommended courier
26/10/13
The service is good but Parcel force didn't pick up my parcel for 2 days so I have to deliver it to the depot myself
26/10/13
Very good service, sometimes driver rings to say on way this is very useful,
26/10/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
the parcel wasn't collect on the chosen day I wasn't told about it and it was then delivered 2 days late as a result
26/10/13
quick and easy thanks
26/10/13
no comment
26/10/13
Reasonably priced and very prompt delivery
26/10/13
very good
26/10/13
Good service and no problems
26/10/13
It was delivered as they have been told me it was really satisfactory for me
26/10/13
up to date your service has been great.very quick collection/very quick delivery.all at a great price.thankyou
26/10/13
Collected when arranged and deliverd safely within specified time to Japan. Very happy.
26/10/13
It's great to see you are so pleased with our own International service :-)
Parcel arrived damaged , have contacted Courier who advised to contact yourselves to authorise Courier to reimburse me and I've had no r
26/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Excellent Service & so easy.
26/10/13
no comment
26/10/13
First time I've used Parcel Monkey. Will deffinatley use again at some point, , VERY PLEASED, Thank you,
26/10/13
Thank you for making your first booking with us and please come back soon :-)
Excellent service/customer service. I wish it was a little cheaper as I will be sending weekly/fortnightly parcels. Thank you
26/10/13
no comment
26/10/13
as usual, quick cheap effecient, always use them.
26/10/13
waited in from 8.00am till 4.45pm ( van broke down ) releaf driver not happy. would like oick up next time
26/10/13
no comment
26/10/13
generally very straight forward & easy to use. some issues with the way the webpage loaded on my laptop but not sure thats your fault
26/10/13
no comment
26/10/13
Need to know a collection time when you arrange a collection I had to wait in all day as I could not find out when city link where coming
26/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Great as always
26/10/13
When placing order allow more specific notes to be added to save missing a pickup. ie times windows or specific pickup locations.
26/10/13
Very good indeed - parcel monkey web booking was good the courier collected the parcel first thing in morning and it was delivered next day.
26/10/13
Courier claimed no one was in however no note was left and person was in all day in by the door
25/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Fast efficient service, easy to use web site.my parcel was collected on Friday and arrived in Spain on Monday.Many thanks.
25/10/13
Fantastic news, Thank you very much :-)
First time I have used you but will not be the last. Collected from home by royal mail and cheaper then post office rates.
25/10/13
no comment
25/10/13
Cheap and fast. Very eficient. Thank you
25/10/13
no comment
25/10/13
no comment
25/10/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
