We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,640 reviews.
A star service
27/10/13
no comment
27/10/13
no comment
27/10/13
fantastic site offering cheaper prices. and kept me informed during the whole process. definitely use again and would recommend to all
27/10/13
Thank you and it's great to see you will be recommending us.
Good service - good price - i would use parcel monkey again
27/10/13
The package was picked up and delivered on time and suffered no damage in transit. I will certainly be using this excellent service again.
27/10/13
no comment
27/10/13
The pacel was not cellected on the day scheduled, but next day. Then someone showed uthe third day to collect it again!!!
27/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No one came to pick my parcel up! I called and arranged a second pickup and no one came so I had to arrange another courier!!!
27/10/13
Our Response: According to the tracking there was nothing to collect. 21-10-2013 16:46 Coventry Depot Collection attempted - parcel not available
Had 2 collections from my house yet only 1 was taken driver said he would return the following day, nothing so have a parcel I need 2 re boo
27/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
The best service to use for a heavy parcel(40kg), still problems tracking the parcel though.
27/10/13
courier failed to collect parcel at appointed time. manager did not ring back
27/10/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
No comment left by this customer.
27/10/13
easily booked online, picked up when I wanted and delivered safely next day, fabulous service and will use again.
27/10/13
Fantastic news, Thank you very much :-)
Good
27/10/13
No comment left by this customer.
27/10/13
No comment left by this customer.
27/10/13
the service you offered and delivered was superb, i will definitely reccommend and use you again, many thanks.
27/10/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
27/10/13
No comment left by this customer.
27/10/13
No comment left by this customer.
27/10/13
No comment left by this customer.
27/10/13
No comment left by this customer.
27/10/13
Collected and delivered on time as usual
27/10/13
No comment left by this customer.
27/10/13
Excellent service and a more than reasonable price. Very pleased. Thank you *****
27/10/13
very good services very plecent collector well happy
27/10/13
when booked it said it would take 5-7 days. however it has taken 10days to leave the sort facility, let alone arrive at it's destination
27/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Always turned up for collection on the day it is booked for!! up to press I haven't been let down. Top Marks!!
27/10/13
Thank you very much :-)
The booking via the sute was very easy. I can choose the service I like without flicking back and forth from shippers to check fast.
27/10/13
No comment left by this customer.
27/10/13
No comment left by this customer.
27/10/13
No comment left by this customer.
27/10/13
very good services..thank you
27/10/13
No fuss picked up and delivered when promised at very little cost.
27/10/13
Very happy with service parcel arrived safely in Italy on time
27/10/13
No comment left by this customer.
27/10/13
Easy site to navigate. Parcel picked up & delivered on time.
27/10/13
Excellent collection and delivery services at affordable value for money prices.
27/10/13
I bought the tv is healthy come without injury, thanks
27/10/13
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