We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
Good service.
21/10/13
No comment left by this customer.
21/10/13
My shipment was late and no one called me to warn me. I lost two days in anticipation of my parcel. Very poor
21/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
quick and easy be using parcel monkey again
21/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
21/10/13
No comment left by this customer.
21/10/13
very reliable service as usual.
21/10/13
You were perfect, keep it up.
21/10/13
We will always try our very best.
No comment left by this customer.
21/10/13
Good quality service I will be using you again as it's easy to use
21/10/13
Parcel has still not been delivered and no sign of delivery attempt!
21/10/13
Our Response: The item has been delivered as tracking shows "Signed for by 'SMITH' at 12:00 on Tuesday 15th October."
No comment left by this customer.
21/10/13
Fast, efficient & reliable
21/10/13
Very poor
21/10/13
Our Response: Why do you say that?
Had a very bad experience with parcel2go but parcel monkey were excellent
21/10/13
Fantastic news, Thank you very much :-)
Parcel was collected a day late. So arrived a day late too.
21/10/13
Fast and the cheapest out there. Thank you!
20/10/13
Fast delivery no problems thanks
20/10/13
Great service. The only thing you could improve is to give a time slot for pick up rather than whole day without any shorter time slot.
20/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
20/10/13
100% perfect delivered in time said,2 days from UK to Denmark with £300 insurance all for £33 pound recommended as with everything i send
20/10/13
Fantastic news, Thank you very much :-)
no comment
20/10/13
no comment
20/10/13
Good price, good service, would be better if you could track package!
20/10/13
Improved a lot since I last used the website.
20/10/13
Very good service. Reliable and affordable. Highly recommended.
20/10/13
Thank you and it's great to see you will be recommending us.
no comment
20/10/13
great service great prices
20/10/13
my parcel arrived with smashed glass and the wooden cabinate was in bits! I will never use you or recommend you,im discusted with the survic
20/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
20/10/13
Quite an easy experience from booking through collection and delivery. I hope that it is as brilliant next time. Thanks.
20/10/13
the service was very prompt
20/10/13
Some confusion with collection date but otherwise excellent - thanks
20/10/13
Great easy service
20/10/13
no comment
20/10/13
no improvement.could citylink not give some indication of times to your area to collect
20/10/13
Parcel collected, but no text to advise what time. Item delivered but no card left. No response from you when I emailed you
20/10/13
no comment
20/10/13
no comment
20/10/13
Good as always. 100%
20/10/13
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