We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
Great service, however I wasn't e-mailed any paperwork which the collection person expected and time slots would be an improvement.
18/10/13
No comment left by this customer.
18/10/13
No comment left by this customer.
18/10/13
My parcel was never picked up!!!!!
18/10/13
Booked van for 3pm but arrived very early (1pm)
18/10/13
Didn't pick up on the day it said. After collected, a 2nd person came to collect again day after. I now have email we missed the collection
18/10/13
2nd time I've used parcel monkey, 2nd failure. Customer service non existent.
18/10/13
Great service. All went smoothly and you were the cheapest around.
18/10/13
Excellent efficient service. Only improvement would be to have an idea of when the collection is scheduled.
18/10/13
The price and pick up were excellent however the delivery time was more than the 2/3 days stated! It took a week! No problem fpr me!
18/10/13
My delivery consisted of two boxes, these were delivered on different days. One was clearly dropped as carefully wrapped contents smashed.
18/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Reliable collection. Fast shipment. Dont like the new website layout though.
18/10/13
pickup ok delivery late tracking said 2 delivered only 1 sent helpline on Courier dosent work needs updating
18/10/13
easy transaction no complaints !
18/10/13
excellent
18/10/13
Great service as usual.
18/10/13
good services
18/10/13
Good service
18/10/13
pick up on time and fast delivery - thank you
18/10/13
No comment left by this customer.
18/10/13
Great Service, cheaper than going direct. Thanks
18/10/13
my parcel is still in my front porch awaiting delivery
18/10/13
Our Response: According to the tracking it was "Signed for by 'branscombe' at 14:08 on Monday 14th October."
No comment left by this customer.
18/10/13
tracking info could be in plain English and not courier jargon.
18/10/13
no comment
18/10/13
best price .very polite driver from citilink arrived promptly.
18/10/13
nothing to add at this time
18/10/13
as always first class service
17/10/13
no comment
17/10/13
with parcel monkey there is no hassell no worries and very good communication why change perfection
17/10/13
no comment
17/10/13
Straightforward booking. Efficient service.
17/10/13
brilliant collection and delivery as arranged by parcel monkey...keep it up parcelmonkey!
17/10/13
Prompt pick-up, timely delivery and good value for money - thanks, will use you again next week.
17/10/13
no comment
17/10/13
Excellent service. Thank you!
17/10/13
No comment left by this customer.
17/10/13
Sent me to a Royal Mail depot that had closed (leyland). Ended up missing my child's swimming lesson trying to find the correct one!!!!!!
17/10/13
My bank thought the ParcelMonkey payment was a fraud, was a hassle to pay. Otherwise service was great.
17/10/13
i would like an email to comfirm final payment for transaction, otherwise good service all round
17/10/13
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