We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
no comment
19/10/13
Thanks for brought my parcels to me!It was a fast delivery.
19/10/13
no comment
19/10/13
It was not made clear that the recipient of my package would have to pay 35 CHF in import duty.
19/10/13
Our Response: Import duty is beyond our control and is something that is raised by customs in the destination country based on what they see.
Paid for next day delivery, they missed collection one, still had not arrived as destination 3 days later
19/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
very good service ..you are helping my now business get started
19/10/13
That's fantastic news and we wish you the very best of luck with your business :-)
no comment
19/10/13
Please continue to keep your prices competitive, thanks.
19/10/13
An easy to use website, prompt and curteous collection and delivery
19/10/13
Did what you said you would, it would help to get text Am to give some idea of what time collection or del is though.
19/10/13
excellent service
19/10/13
Great, easy, prompt, reasonably priced service, Thanks
19/10/13
no comment
19/10/13
Great 5 days for Italy always use Parcel Monkey
19/10/13
Fantastic news, Thank you very much :-)
Ideal that you will courier furniture at a cost effective price
19/10/13
very good
19/10/13
No criticsms at all. Efficient and user friendly web site. I will deffinitely be using you in the future. Thank you.
19/10/13
no comment
19/10/13
An improvement could be if a varied timescale could be offered. Eg currently offerred 8am to 6pm, perhaps 8.00 to 1.00pm and 1pm to 6pm.
19/10/13
No trouble, fast and very efficient service, will be using again
19/10/13
Delivery a day late!!
19/10/13
Hi Guys - it is better to be able to have direct contact with the driver so you do not have to wait around a day waiting for him to come
19/10/13
parcel still has not been received and i can only track it so far
19/10/13
Our Response: Tracking shows "21st October 2013 @ 12:36 Delivered & Signed For."
good
19/10/13
I would recommend and use your service again
19/10/13
Thank you and it's great to see you will be recommending us.
no comment
19/10/13
no comment
19/10/13
Good service , was very pleased with it
19/10/13
Spot on price first time, i will definately use this service again, also web site very easy to use. Thank you very much
19/10/13
Tell people times when parcel will be picked up
19/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
easy..perfect thanks. a rare thing these days where nothing seems to work
19/10/13
No comment left by this customer.
19/10/13
no comment
19/10/13
Fantastic service, highly recommend, would definitely use again. thanks
19/10/13
Thank you and it's great to see you will be recommending us.
Great service
19/10/13
Is it a joke? You haven`t delivered my parcel, you don`t even know where it is and you`re asking how you did...
19/10/13
It took 5 days to update the tracking status on your website, no informations about the parcel meantime.
19/10/13
Good communication and collected on time
18/10/13
no comment
18/10/13
Fantastic service - thanks!
18/10/13
And a big thank you to you too ;-)
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