We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,461 reviews.
great service, pick up and delivered on time
04/11/13
No comment left by this customer.
04/11/13
No comment left by this customer.
04/11/13
The courier was 2 days late in picking up the parcel after the receipt said the next day
04/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Never have a problem, they always say theey will come and they always do!
04/11/13
delivered promptly, no problems.
04/11/13
Fantastic news, Thank you very much :-)
Good service. Person collecting was efficient and helpful.
04/11/13
No comment left by this customer.
04/11/13
Hi Good service, but your emails are slow comming, I did not get the receipt for the driver to sign until the morning of the delivery.
04/11/13
I still havent recieved my order a week later!!!!!!!!!!!!!
04/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No complaints. Courier was very polite!
04/11/13
Brilliant!!
Excellent all round
04/11/13
The only query was, that I did not know what time of the day the collection was going to be, whether am or pm. But good service anyway
04/11/13
No comment left by this customer.
04/11/13
The price was reasonable. The parcel arrrived on time as stated initialy. Excellent service overall. Very pleased!
04/11/13
good job
04/11/13
No comment left by this customer.
04/11/13
No comment left by this customer.
04/11/13
No hitches at all - thanks!
04/11/13
Poor customer service
04/11/13
Our Response: Why do you say that?
Despite having double packed my item and put fragile stickers all over the box the item still ended up with 2 cracks on it.
04/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
all good thanks
04/11/13
I was most pleased with the way you informed me all the way through the process & the actual service was fast & efficient. A**********
04/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
04/11/13
Collected on time
04/11/13
Recommended , on time & delivered with no problems
04/11/13
Thank you and it's great to see you will be recommending us.
no comment
04/11/13
Everything happened just as it should have done. Great service :)
04/11/13
good service , exellent pricing, thank you. RG
04/11/13
as all ways,,,,good job,,A++++++
04/11/13
service was excellent thank you will use again
04/11/13
great thank you
04/11/13
no comment
04/11/13
Cheap and efficient however nothing near the estimated time for delivery - arrived much later than expected
04/11/13
good service
04/11/13
Carrier never arrived and we had to chase - not impressed at all with Nightfreight
04/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Your website is very glitchy, but the service itself is great. I just wish you had a website that was easier to navigate!
04/11/13
very good. the multiparcel button is not vry clear. I had 2 attempts before I saw it.
04/11/13
no comment
04/11/13
keep up the good work
04/11/13
We will always try our very best.
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