We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,793 reviews.
package was damaged.
09/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
I paid for a particular day and next day delivery. Parcel monkey failed to arrive and then turned up the day I wasn't there,
09/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
good service, picked up & delivered on time,perfect
09/11/13
no comment
09/11/13
Good service
09/11/13
courier didnt arrive and I couldent phone you,a ticket system?!,whats that about.usually use another courier and will go back to them
09/11/13
excellent service. I couldnt do without parcel monkey
09/11/13
Brilliant news!!
you could state packaging guideline before order is completed
09/11/13
Happy with service
09/11/13
Easy to use, reasonably price and prompt service
09/11/13
no comment
09/11/13
You picked up and delivered on schedule the price was competitive what more can anyone ask of a delivery company. Great service thanks
09/11/13
Fantastic news, Thank you very much :-)
Excellent service at a good price.
09/11/13
no comment
09/11/13
no comment
09/11/13
mm
09/11/13
Pleasant driver collected parcel and it was delivered next day as requested, will keep using if this is the kind of service i recieve
09/11/13
no comment
09/11/13
thank you, superb service
09/11/13
No comment left by this customer.
09/11/13
My mother is disabled with restricted mobility, driver refused to put the heavy package into the hallway had to ask neighbour. Digusting!
09/11/13
Our Response: On behalf of the individual courier driver concerned please accept our apologies for his rudeness and rest assured we will speak with the company he works for.
No comment left by this customer.
09/11/13
fantastic service.need to sort better prices for small 1kg parcels
09/11/13
I waited all day on the day of collection. The guy arrived in the evening & refused to collect. Said someone would come next day! Stressful!
09/11/13
No comment left by this customer.
09/11/13
No comment left by this customer.
09/11/13
no comment
09/11/13
package collected when stated and delivered promptly
09/11/13
I got the service I expected. Parcel picked up on time and delivered on time. Easy.
09/11/13
excellent all round
09/11/13
excellent service ... I will use you for everything from now on and recommend you. 10 out of 10
09/11/13
Thank you and it's great to see you will be recommending us.
Very very very good
09/11/13
Very good servoce. Excellent driver. Overall very pleased.
09/11/13
My parcel was exactly 30k VERY HEAVY you parcel monkey delivered it to one of the Greek islands in record time and intact Fantastic & cheap
09/11/13
Fantastic news, Thank you very much :-)
no comment
09/11/13
excellent service thank you. do you operate outside the UK too?
09/11/13
We do have an International delivery service and will soon have an import service too :-)
Always 1st class
09/11/13
no comment
09/11/13
Would be far better if a specific time I.e. Am pm could be given,rather than a any time between 8 am 6 pm kind of wrecks your day waiting in
09/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
didn't know existed, but when I found you I have been well chuffed.
08/11/13
