We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
No comment left by this customer.
21/10/13
parcel has NOT arrived! no help given, like getting blood from a stone. very dissapointed.
21/10/13
No comment left by this customer.
21/10/13
Cannot think of how your service could be improved.
21/10/13
Good price clear website. Printed label could have recipient address in bolder print
21/10/13
No comment left by this customer.
21/10/13
A time for collection would be very helpful as my parcel wasn't collected until 4pm requiring me to be home all day.
21/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
The id number you gave for 2 of my parcel Courier didn't have.
21/10/13
Our Response: They should have as they provide them to us!!
good services
21/10/13
the parcel has arrived with customer
21/10/13
Excellent, Phenomenal, Fabulous, Amazing, Great, Awesome, Terrific, Brilliant, Good, Fantastic, Mindblowing, Outstanding, Superb, Perfect
21/10/13
wicked ;-)
Always good!
21/10/13
No comment left by this customer.
21/10/13
No comment left by this customer.
21/10/13
No comment left by this customer.
21/10/13
Pick up as promised, will use you again.
21/10/13
Brilliant news!!
No comment left by this customer.
21/10/13
Pick-up was prompt with a courtepous driver and delivery was seemless as promised on the tin.
21/10/13
No comment left by this customer.
21/10/13
No comment left by this customer.
21/10/13
A rough time of day for parcel collection would be good. Otherwise the service was
21/10/13
I have no problems what so ever you and I will chose you above anyone else...
21/10/13
Thank you very much :-)
The gentleman who collected parcel was rude and intimidating.
21/10/13
Our Response: I am sorry to read that but rest assured we will raise this with the company that he works for.
Good service thank you
21/10/13
Three missed collections with no communication from PM, had to chase you and no valid reason given.
21/10/13
I am very happy with the service I got. It would have been helpful to have a delivery shorter time window than 8-6.
21/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
j
21/10/13
Happy with the service and will use again.
21/10/13
Very good service
21/10/13
very good cheap fast efficient
21/10/13
no problems. all very good
21/10/13
excellent service
21/10/13
No comment left by this customer.
21/10/13
No comment left by this customer.
21/10/13
Great service
21/10/13
excellent service ,will definatley use again , thank you very much
21/10/13
And a big thank you for booking with us :-)
first class service will definitely use again :)
21/10/13
No comment left by this customer.
21/10/13
No comment left by this customer.
21/10/13
Yet again the parcel was collected a day late. I had to phone the courier 3 times before they could confirm that it would be collected
21/10/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
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