We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
Can't be improved, very efficient service!
23/10/13
Great service, would definatly use again, if possible one way you could improve is by maybe being more specific on times for
23/10/13
I was very happy so I have nothing to add
23/10/13
collection when booked excellent
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
great thanks :-)
23/10/13
No comment left by this customer.
23/10/13
very good and friendly service.
23/10/13
Used twice, collected and delivered promptly on both occasions, great service.
23/10/13
No comment left by this customer.
23/10/13
Everything worked quite well, parcel was collected and delivered in time.
23/10/13
No comment left by this customer.
23/10/13
Excellent service but would be great if courier could text approx pick up time as waiting in all day is not great.
23/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Great service
23/10/13
Fantastic service, arrived next morning safe and sound. Will use again from now on.
23/10/13
Brilliant news!!
very good service! word to ya muma!!!
23/10/13
no one has picked up nor delivered my package my phone nr is 02075234735
23/10/13
Our Response: That's strange as the tracking shows Delivered 21-10-2013 14:22 MS BENNY
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
Excellent website with very reasonable competitive rates from each company. Delivery and service excellent. Will definately use again.
23/10/13
Fantastic news, Thank you very much :-)
you were 6 day late, I had to use another company and want a refund now, my number is 01422 881 221 to discuss
23/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
EXCELLENT AND FAST SERVICE
23/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
We were very satisfied with the service we received. Thank you
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
I believe the parcel arrived on time, it would be nice to get email notification of delivery though.
23/10/13
We have full tracking for you to check this via your account. This shows Signed for by 'DUNCAN' at 14:50 on Friday 18th October.
No comment left by this customer.
23/10/13
very fast reliable service best company out there
23/10/13
Didn't get my label emailed to me, and courier didn't turn up to collect. Had to reschedule for the next day. Very poor service.
23/10/13
Our Response: That's very strange you say that considering the tracking shows Signed for by 'RICMARDSS' at 10:06 on Tuesday 22nd October.
Collected within the time stated. Thank you
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
Parcel should have been delivered 5 days ago (on a next day service) and it still hasn't arrived! Usual appalling service.
23/10/13
Our Response: The tracking shows 18/10/13 12:26 The driver was not able to deliver these goods as the address details are incorrect/incomplete.
Don't send out warnings saying you will need three sets of invoices when customers send parcels to EU destinations because you don't
23/10/13
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