We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
No comment left by this customer.
28/10/13
Very easy and quick.
28/10/13
No comment left by this customer.
28/10/13
An estimated time slot for pick-up would be helpful, even just AM or PM
28/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
the find address Id can be confusing if it also has a business address attached. It becomes confused with the correct address
28/10/13
No comment left by this customer.
28/10/13
Delivered on time
28/10/13
Fantastic news, Thank you very much :-)
We never have a problem but sometimes it would be nice not to have to wait until the following day for collection when often he's not been
28/10/13
I understand your point but the couriers can't collect additional items even though they are coming as it causes additional volume in their network on one day and less the next.
No comment left by this customer.
28/10/13
No comment left by this customer.
28/10/13
no comment
28/10/13
didnt come to collect parcels on time, had to choose another company. worst experience ever
28/10/13
Our Response: According to the tracking not only were the items collected but they were also delivered. PBUG3225144001 Delivered 24-10-2013 12:25 OIER V PBUG3225144002 Delivered 24-10-2013 12:25 OIER V
Payment portal was aweful. Multiple errors, no useful error feedback.
28/10/13
no comment
28/10/13
no comment
28/10/13
Happy with service, city link should offer redcued fee if you drop off at main office as it saves them a collection.
28/10/13
We agree with that too but unfortunately they don't.
I would have liked an email to say the parcel had been delivered
28/10/13
excellent as usual , thanks
28/10/13
And a big thank you to you too ;-)
the lable you print out for the parcel needs the tracking bar code on it, and the driver who came to pick happened to have one.
28/10/13
Incompetent Service, Fails to collect, No Helpline, Avoid this company at all cost thats why they are cheaper !!
28/10/13
Our Response: Your order shows it was collected on time and delivered on time too. 1 of 1 items delivered . Signed: DENNIS LEEDS 24/10/2013 13:22:00
No parcels delivered
28/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
no comment
28/10/13
Parcel was collected promptly on the day expected !!
28/10/13
Brilliant!!
your service was excellent, thank you.
28/10/13
Our Response: So it should have been 5 stars then!! ;-)
Excellent service. Parcel collected at a reasonable time, and delivered early the following day.
28/10/13
Thank you very much :-)
The Delivery and execution of the transfer, smooth as ever, well documented, will continue to use your sevices. Many thanks.
28/10/13
Good service did as said you would thanks.
28/10/13
up till now we are impressed well done
28/10/13
No issue with what was quit a bulky and oddly-shaped parcel. May thanks!
28/10/13
no problems
28/10/13
no comment
28/10/13
no comment
28/10/13
Excellent service from start to finish!
28/10/13
very good as always
28/10/13
You set and always meet high standards of customer expectation
28/10/13
no comment
28/10/13
no comment
28/10/13
Courier Service has become terrible,the last 2 orders havent even been collected on the promised day....Absolute rubbish
28/10/13
Our Response: The tracking for this order shows it was booked on the 15th, collected on the 16th and delivered on the 17th which is exactly what you paid for.
no comment
28/10/13
A text from driver 30 minutes before pick up
28/10/13
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