We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
No comment left by this customer.
28/10/13
Parcel didn't arrive and was sent somewhere else.. couldn't contact PM and Courier kept ref to call PM..
28/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
28/10/13
used several times good pricing easy payment
28/10/13
No comment left by this customer.
28/10/13
Great service !
28/10/13
Dont really have anything more to say very happy with the service
28/10/13
Very efficient service. Collection went as expected and the tracking service is excellent.
28/10/13
No comment left by this customer.
28/10/13
No comment left by this customer.
28/10/13
No comment left by this customer.
28/10/13
City link late couple times ! Disappointed
28/10/13
the 42" lcd tv arrived with a smashed screen it was clearly marked fragile. the tv case fell to pieces. this parcel must of been thrown.
28/10/13
No comment left by this customer.
28/10/13
Just great
28/10/13
If it was possible to have a text message sent to say collection is am or pm that would be helpful
28/10/13
It was meant to be next day delivery but took 2 days
28/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Collected on time and delivered next day. Great!
28/10/13
first class, very accomadating
28/10/13
I'm still waiting for my packages to be collected. The poor driver has been sent twice with false instructions... Ridiculous
28/10/13
Our Response: You are trying to send "Trampolines" but are booking our courier bag service!!
No comment left by this customer.
28/10/13
No comment left by this customer.
28/10/13
The service was first class, not sure what improvement could be achieved. Keep it up.
28/10/13
We will always try our very best.
Good delivery performance to Australia - arrived in 5 days as promised - will use again
28/10/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
28/10/13
No comment left by this customer.
28/10/13
No comment left by this customer.
28/10/13
No comment left by this customer.
28/10/13
No comment left by this customer.
28/10/13
The driver did not collect the parcel so it wasn't delivered in time and the deadline was missed.
28/10/13
jolly good service will use again BIG THANKS
28/10/13
dont go to bussiness address's at 6pm to collect or deliver, most shut at 5pm.
28/10/13
Our Response: But when booking it does tell you the collection window runs until 6pm.
No comment left by this customer.
28/10/13
No comment left by this customer.
28/10/13
The service was OK. Parcelforce not great.
28/10/13
all good cheers.
28/10/13
Great communication. Collected item at a good time of day and with no hassle.
28/10/13
No comment left by this customer.
28/10/13
It could have been a bit cheaper but i was thrilled with your efficient service. Your courier was kind enough to carry our armchair upstairs
28/10/13
£15 to send an armchair and carry it upstairs sounds like a bargain to me!!
No comment left by this customer.
28/10/13
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