We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,011 reviews.
Superb from booking to delivery
31/10/13
easy and fast thanks
31/10/13
2 hour time window for collection by courier would be helpful
31/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Excellent service, as usual.
31/10/13
no comment
31/10/13
no comment
31/10/13
Driver never signed/timed collection sheets for my receipt but I did sign electronically. Collection fine and delivered on day stated.
31/10/13
no comment
31/10/13
no pick up two days in a row. dysfunctional long delay in customer support ticket response. Waiting for a refund, and still no reply...
30/10/13
Our Response: The order in question shows 28th October 2013 @ 11:15 Item delivered and signed for.
As an oldie, not really trusting of internet stuff but you came recomended. Found the whole experience easy and very, very good, thanks. .
30/10/13
Fantastic news, Thank you very much :-)
good apart from the secure payment not working on the website, leaving Paypal as the only option to pay
30/10/13
no comment
30/10/13
no comment
30/10/13
cant fault and really.reasonable pricing, even includes labeling brill !!!
30/10/13
no comment
30/10/13
Early pick up and fast delivery at competitive price - cheaper than the company I normally use
30/10/13
no comment
30/10/13
picked up by courier at 9.30am brilliant,did not have to wait in all day.
30/10/13
No comment left by this customer.
30/10/13
parcel was picked up a day late outside designated hours with no communication, explanation or apology
30/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Easy to use. No problem. Will use again.
30/10/13
Brilliant news!!
No comment left by this customer.
30/10/13
It would be very helpful if the delivery label would be emailed to the collection address too. It would make the process so much easier.
30/10/13
Wish had found you sooner! Easy straight forward and time saving! Excellent!
30/10/13
It's great that you have found us now though. Thank you very much :-)
No comment left by this customer.
30/10/13
priced accurately and easy to organised and get delivered
30/10/13
the service i received was excellent
30/10/13
On time again 100%
30/10/13
So it should have been 5 stars then!! ;-)
Cheaper please!!
30/10/13
LOL :-)
Very good,but if you could give a two or three hour slot in the day that would help busy families.
30/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
very happy with your service
30/10/13
Good
30/10/13
Great service. Amazing price and a pickup from my door was invaluable. Very, very easy to use!
30/10/13
Excellent service delivered as requested. Will use again
30/10/13
Brilliant news!!
Collected and delivered promptly, however some damage to box. Contents ok
30/10/13
first class service
30/10/13
Parcel not picked up on first day and it was implied we were responsible for failure when we were not.
30/10/13
Good price, great service
30/10/13
Very good service thanks
30/10/13
Brilliant service
30/10/13
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