We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
excellent service, amazing value for money too!
30/10/13
Fantastic news, Thank you very much :-)
Exelent service
30/10/13
still awaiting for signed POD
30/10/13
You can access this via the tracking link we provide which shows Signed for by 'CHAPION' at 14:45 on Tuesday 22nd October.
No comment left by this customer.
30/10/13
Very strigth forward and easy procedure. I will use the service in future
30/10/13
Cracking service...... Thank you.. Sparkyclarky
30/10/13
Cheers Sparkyclarky.
Collection was cancelled with no notification as driver ran out of time then not collected till 5 days later
30/10/13
Our Response: This is not done by us but is down to the courier concerned. You are notified of this and do have to re book. On behalf of the courier concerned though please accept our apologies for the failed first collection.
Nice, easy site to use - with results.
30/10/13
It did exactly what it said on the packet, very happy
30/10/13
despite receving text messages and email reminders the parcel was not collected. I stayed back at work until 6pm but no contact and no show
30/10/13
Our Response: According to the tracking this item was collected at 10am. 23-10-2013 10:17 Coventry Depot Collected from customer
service good, tracking non-existent
30/10/13
Yes for some reason the tracking has failed on this order. Please accept our apologies for this.
Just keep it up.
29/10/13
We will always try our very best.
no comment
29/10/13
Couldn't be more straightforward and efficient. Thanks
29/10/13
QUITE HAPPY WITH SERVICE
29/10/13
great service
29/10/13
collection on time, delivery to, thanks
29/10/13
no comment
29/10/13
Great service, will def use again, would be useful if u could supply boxes at cost to ship items :)
29/10/13
We are not a packaging provider and to send such items would be expensive so we feel it's better you buy these from a local supplier.
no comment
29/10/13
no comment
29/10/13
An excellent service which I cannot fault.
29/10/13
Fantastic news, Thank you very much :-)
I have no suggestions on how to improve your service - I'm happy with it the way it is - thankyou
29/10/13
no comment
29/10/13
The courier arrived at 6.30pm, which would have been if I'd been informed he was running late as I waited in all day. Maybe a tx msg?
29/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the late collection. Rest assured we will speak to them about this.
no comment
29/10/13
The only slight issue I had was the tracking looked like you were delivering to the collection address until parcel was signed for.
29/10/13
DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
no comment
29/10/13
the parcel was picked up a day late, with no warning and poor comunication, causing major inconveniences
29/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
29/10/13
no comment
29/10/13
No comment left by this customer.
29/10/13
It said no printer required but at one stage advised packing it correctly and making sure the label was attached. Couriers pro forma print?
29/10/13
That relates to an International booking which you did not make.
Awesome privec. great service. Efficient & trustworthy. THANK YOU!
29/10/13
Collection times shorter. Otherwise, impressed with service
29/10/13
No comment left by this customer.
29/10/13
The 'next day' service took four working days. Rubbish - won't use your service again.
29/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Had a nightmare with parcel2go and gave parcelmonkey a go, so glad I did! Everything went perfectly! (unlike p2g) will be sticking with PM!
29/10/13
Fantastic news, Thank you very much :-)
Good delivery times and collect. Minor damage to item but very good
29/10/13
No comment left by this customer.
29/10/13
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