We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,012 reviews.
very efficient
29/10/13
No comment left by this customer.
29/10/13
The courier that I booked has damaged my goods now I've had to give refunds there should be a rating to show how good they are
29/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
Very efficient as always
29/10/13
No delivery man turned up for parcel. I couldn't call your company as it has no phone number! I want a refund!! Disgraceful service
29/10/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
No comment left by this customer.
29/10/13
An excellent service from you and your agents. So: so far so good - will be using you again !
29/10/13
Fantastic news, Thank you very much :-)
Keep on giving the choice !
29/10/13
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
First time i've used you and have been very impressed with the service
29/10/13
Thank you for making your first booking with us and please come back soon :-)
Fast efficient service. Item carefully transported.
29/10/13
No comment left by this customer.
29/10/13
Always good and always cheerful.. I recommend you to everyone...
29/10/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
the service was excellent and the price was unbeaten we will use you again
29/10/13
Delivered the parcel to your depot and the handover was excellent. Will be using you next time!
29/10/13
It's not our depot but it's great to see you are happy with the service you booked with us :-)
Excellent, we will be back for more of this great service.
29/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
29/10/13
Collection was prompt. However, there was no label for me to attach to my parcel.
29/10/13
That's because you booked our bag service where the label is provided by the courier.
Great service, parcel arrived quickly, good price. A given time slot for collection of parcel, would save waiting all day, perhaps via text
29/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Collected and delivered in good time and in good condition, all you ask for.
29/10/13
No comment left by this customer.
29/10/13
Good service but would like to know when parcel is being collected by courier.
29/10/13
Graet service will continue to use you
29/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
29/10/13
your quite a good reasonably priced service never had no complaints just not efficient on updating but not your fault as u r a intemediary
29/10/13
Thanks for your understanding in relation to the tracking.
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
All went very smoothly
29/10/13
Awful, did not pick up the parcel cost me extra for storage. Had to chase myself got lied to throughout.
29/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
29/10/13
Did find the driver rude and unhelpful, completely refused to help load items even onto the van. Otherwise, everything was good.
29/10/13
On behalf of the driver concerned please accept our apologies for this and we will report it to the company they work for.
No comment left by this customer.
29/10/13
Parcel was picked up and scanned in very efficiently. It was delivered the next day as promised
29/10/13
Good effiecent service just hoping the items arrive at the customer this time!
29/10/13
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