We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,011 reviews.
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
Thanks
31/10/13
The click through link in my account to track parcel with CityLink did not work. Even with postcode.
31/10/13
No comment left by this customer.
31/10/13
Cheap, fast and reliable. The best parcel courier out there. I am recommending you guys to everyone I know. Keep up the good work
31/10/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
No comment left by this customer.
31/10/13
Should give a rough time of when arriving, waited in all day and didn't turn up until 6pm
31/10/13
Our Response: It is made clear when you book that the collection window is 8 - 6.
I paid for a new day delivery service, 4 working days later parcel still not delivered. No details on receipt or website to contact
31/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
very prompt and friendly service. very satisfied
31/10/13
No comment left by this customer.
31/10/13
You have lost my parcel... Where is it??
31/10/13
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
great service really impressive
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
The collection & delivery are fine, the booking online is somewhat clunky!
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
Excellent service. I will definetly use again. Recommended
31/10/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
Very pleased with your service
31/10/13
No comment left by this customer.
31/10/13
You kept me informed all the time, how to wrap etc., even a prompt for the collection. Great.
31/10/13
The time frame for when the parcel was to be collected was too large, I waited at home from 8am and was collected at 5.15pm.
31/10/13
Our Response: It is made clear when you book that the collection window is 8 - 6.
didn't even collect it
31/10/13
Our Response: The tracking details show 29th October 2013 @ 14:41 DX were unable to collect. Please contact us for more information.
I send a parcel to Italy(with parcel force), everything went perfect, I'm very happy with the service and I'll bookAgain!!!Thank U Monkey :)
31/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
31/10/13
very good service.
31/10/13
No comment left by this customer.
31/10/13
Very good service, great coms and friendly delivery staff.
31/10/13
No comment left by this customer.
31/10/13
Top Banana!
31/10/13
First class service,would not really consider using any other service,thank you.
31/10/13
No comment left by this customer.
31/10/13
Sent item to Singapore got there very fast good service an cheap
31/10/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
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