We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,988 reviews.
no one has been to pick my parcel up yet i have had a day of work for nothing so very disappointed
12/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
12/11/13
Excellent - thank you :-)
12/11/13
And a big thank you to you too ;-)
great service will be using again
12/11/13
just keep on doing what you do ...right price...right collection and delivery day...parcel in one piece...right service.... 1st class
12/11/13
We will always try our very best.
Supply a contact number and make it easier to find the number on the website, VERY hard to contact, this immediate makes the company a bad
12/11/13
Our Response: We offer a dedicated online support team via the "support" section in your dashboard should you need to make contact with us.
I couldn't have asked for anything more, faultless, easy to use service, without doubt, I will use your services again....brilliant !
12/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
12/11/13
No comment left by this customer.
12/11/13
excellent all round.
12/11/13
No comment left by this customer.
12/11/13
The only issue I have is that you don't get a pick up time and can be waiting in all day other than that no problems at all.
12/11/13
Ist delivery from you and its excellent+++++++++
12/11/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
12/11/13
good job
12/11/13
The parcel was picked up on time and delivered on time. What more can I say.It was good ,thank you*****
12/11/13
Reasonable pricing & job done very well. Will definately use service again.
12/11/13
No comment left by this customer.
12/11/13
great thanks
12/11/13
Same day delivery would be great!
12/11/13
Good service, no complaints
12/11/13
Courier never turned up and I've had no response from Customer Service
12/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No comment left by this customer.
12/11/13
Now royal mail are ripping us a new one on postal costs, Parcel Monkey is filling a hole - so to speak!
12/11/13
Fantastic news!!
The whole experance was very good. The parcel was collected and delivered on time with no hassel, I will be using this service again, well d
12/11/13
No comment left by this customer.
12/11/13
No comment left by this customer.
12/11/13
very great. The only thing is that I wasn't given a pick up time but it was very good!
12/11/13
Easy to book, unlike other couriers. Very reasonable price. If it hadn't arrived I'm sure I would know by now ;)
12/11/13
No comment left by this customer.
12/11/13
No comment left by this customer.
12/11/13
German delivery man got the delivery wrong so he delivered two boxes and two more today. Not your fault.
12/11/13
Thank you for your understanding in this matter.
quick and easy
12/11/13
If it had been made clear that the small parcel would be put in a bag I would not have wasted time putting fragile all over it
12/11/13
It should not have gone in a bag as you did not select the bag service we offer. On behalf of the courier concerned please accept our apologies for this.
No comment left by this customer.
12/11/13
It's a shame that I couldn't drop off on the same day as it ships rather than the day after...
12/11/13
I am sorry about that but the courier concerned insists we have that in place to avoid capacity issues in their network.
Excellent Service, thank you!!
12/11/13
And a big thank you to you too ;-)
No comment left by this customer.
12/11/13
Nobody collected the parcels! Booked for next day delivery by 12 noon so it was too late.
12/11/13
Our Response: Tracking shows the courier tried to collect but no one was available at that time.
good service
12/11/13
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