We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
Wonderful...arrived in Hong Kong in 5 days
19/11/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
19/11/13
Very clear and straightforward
19/11/13
No comment left by this customer.
19/11/13
City link always good and easy to deal with Parcel delivered next day good service
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
It would have been good to have had a more accurate collection time and a big enough bag!
19/11/13
Our Response: You sent an alloy car wheel in a bag but declared the dimensions 5x5x2.5cm!!
Very good service recommended A+
19/11/13
Thank you and it's great to see you will be recommending us.
despite booking one parcel, city lnk attempted to collect 2 parcels... I've tried emailing for advise with no response
19/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No problems with the service as it stands at the moment. Thank you
19/11/13
First time I have used Parcel Monkey, very impressed. Excellent service and much cheaper than using my usual parcel delivery service. Thanks
19/11/13
Thank you for making your first booking with us and please come back soon :-)
Picked up and delib
19/11/13
Very pleased with the service.
19/11/13
No comment left by this customer.
19/11/13
Very satisfied with service but I was shocked with the late revelation that I would be charged again if the recipient wasn't in.
19/11/13
That is not correct and where did you read that please?
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
All the instruction were easy to follow. The parcel was picked up on time. It only took 2 days to arrive. Will definitely use again.
19/11/13
Fantastic news, Thank you very much :-)
Put through order early evening, collected next morning, very fast and efficient. Would recommend.
19/11/13
Thank you and it's great to see you will be recommending us.
very good but you need to tell people if the post code was not put in right! had to chase you on previous parcel as collection never arrived
19/11/13
No comment left by this customer.
19/11/13
very good service thanks
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
This is the second time a parcel was not collected on the scheduled day. In this instance it was collected by Courier a day later.
19/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Excellent service will look to usuing you again.
19/11/13
No comment left by this customer.
19/11/13
Good service
19/11/13
No comment left by this customer.
19/11/13
It would be helpful to have an idea of a collection time, please. I waited in all day and the parcel was finally collected at 4:15pm
19/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Everything worked to plan, keep up the good work!
19/11/13
We will always try our very best.
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
easyer use of web booking
19/11/13
job well done
19/11/13
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