We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,795 reviews.
very good service from start to finish but i think it should be free for paying by paypal
03/12/13
PayPal is a very expensive service and in order to keep our prices as low as possible, to use this payment method we do have to apply the 2% surcharge. A free alternative is available though.
The parcel still has not been collected and I have no way or re-arranging it. This is rubbish
03/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. There is a way of re booking via your account or please contact our dedicated online support team for further help.
parcel collected 26/11/13 and as yet not delivered despite instructions to leave in porch, how to I pursue my insurance claim please
03/12/13
No comment left by this customer.
03/12/13
No comment left by this customer.
03/12/13
Driver was reluctant to complete my receipt, they should be encouraging it
03/12/13
No comment left by this customer.
03/12/13
Failed to collect!
03/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
03/12/13
If I order a 24 hour delivery service I expect that, not 48, I got hassle of buyer!
03/12/13
Our Response: The service is advertised as 1 to 2 days so you did receive the item within the timeframe stated.
No comment left by this customer.
03/12/13
No comment left by this customer.
03/12/13
great service . very happy
03/12/13
No comment left by this customer.
03/12/13
Excellent service. Collected punctually & delivered in France in less than 72 hours.
03/12/13
great service, thank you, i will use you again
03/12/13
Fantastic news, Thank you very much :-)
Best prices out there, very reliable.
03/12/13
No comment left by this customer.
03/12/13
Cheap and smooth.
03/12/13
No comment left by this customer.
03/12/13
No comment left by this customer.
03/12/13
Item collected and delivered on time. First time we've used this service and probably not the last.
03/12/13
No comment left by this customer.
03/12/13
Excellent service as always. Keep up the good work
03/12/13
Parcel for my daughter arrived safely in Barcelona . Many thanks
03/12/13
No comment left by this customer.
03/12/13
Great service. Did get a spam email claiming to be from Royal Mail syaing parcel was held at Customs?
03/12/13
It was a really good service. It was a good price and efficient. Thank you.
03/12/13
No comment left by this customer.
03/12/13
Excellent service all round! thanks
03/12/13
First class, added second parcel later in day and everything was made so easy. Thanks
03/12/13
The parcel was collected and delivered as requested and done very efficiently.
03/12/13
polite driver punctual great service
03/12/13
Excellent service, very prompt.
03/12/13
No comment left by this customer.
03/12/13
Good service. Could do with a more accurate pick up time, as I had to stay in all day.
03/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Collection was a day late
03/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Superb service as always
03/12/13
Excellent service as usual, requiring phone no of parcel receiver is difficult as normally not known
03/12/13
No comment left by this customer.
03/12/13
