We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
No comment left by this customer.
21/11/13
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21/11/13
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21/11/13
happy with the whole service. Everything was straightforward
21/11/13
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21/11/13
No comment left by this customer.
21/11/13
Pick-up UK to delivered Australia in 6 days without any damage to the box. Brilliant service at great price.
21/11/13
It's great to see you are so pleased with our own International service :-)
all went to plan so all good
21/11/13
When things go wrong your support is either very slow or non existant
21/11/13
Our Response: That is not true but I am sorry you feel that way.
Couldn't fault service, although we weren't in when you called to collect parcel you called back to collect. First class!
21/11/13
My dealings with PM were excellent parcel Force were less than satisfactory as they didn't collect on the right day so the delivery was late
21/11/13
Delivery was smooth. Picked up and delivered exactly as expected. Great price and not too dear to insure package
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
E@X@C@E@L@L@E@N@T AGAIN REDCAR AREA
21/11/13
Very quick and easy delivery, thanks
21/11/13
Collection failed by courier and no phone contact. Consignment marked as 'delivered' before even being collected.
21/11/13
No comment left by this customer.
21/11/13
Brilliant,super speedy!
21/11/13
extremely easy to organise. collection and delivery as requested and very competitive rates.
21/11/13
You did NOT turn up to collect on the day the collection was booked for so I wasted TWO DAYS. U had phone No. but didnt call. NOT GOOD EN
21/11/13
what about starting to take long items between 1-2m
21/11/13
We can but not with the carrier you selected.
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
prompt hassel-free service
21/11/13
Parcel picked up on date given and delivered to New Zealand within the week, would use this service again
21/11/13
It's great to see you are so pleased with our own International service :-)
First time I have used Parcel Monkey and found everything went like clockwork picked up and delivered on time and given information required
21/11/13
Thank you for making your first booking with us and please come back soon :-)
Frustratingly, I could not track my parcel. But, it was delivered on time and in good condition.
21/11/13
There is tracking for this service.
very great service
21/11/13
no comment
21/11/13
Would use again. very realiable and efficient service
21/11/13
no comment
21/11/13
The Parcel was not collected until Tuesday 19th November, 5 days after the collection was scheduled. Terrible service with 3 calls to cityL
21/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
20/11/13
great service could only be better if you could give am /pm for pick up
20/11/13
no comment
20/11/13
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