We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
This was the first time I have sent large parcels and using parcel monkey totally took the stress away absolutely brilliant service!
05/12/13
Fantastic news, Thank you very much :-)
good value. fast and reliable.
05/12/13
no comment
05/12/13
very good
05/12/13
Parcel damaged - picked you as a company with the thought of security that my vintage furniture would not be irreparably damaged
05/12/13
Our Response: I am sorry to read that but we do state that free standing furniture is shipped at the senders risk. Also you only declared it's value as £50!!!
great no problems
05/12/13
There is nothing I need to say that can inprove your service. Perfect
05/12/13
Fantastic news, Thank you very much :-)
no comment
05/12/13
great service :-) would always use
05/12/13
Another great, cheap collection/delivery. Cannot fault it.
05/12/13
Not as good as last time waited too long for pick up
05/12/13
My parcel was not picked up on the scheduled date and is still waiting. I will not use this service again.
05/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Could not have been easier
05/12/13
no comment
05/12/13
cheap delivery with parcelforce.happy with service
05/12/13
Excellent service from City Link 5*
05/12/13
Much better prices than the direct websites of those used but in my case shocking service from Parcel Force who "forgot" to collect 3 times!
05/12/13
Never let down
05/12/13
Our Response: So it should have been 5 stars then!! ;-)
no comment
05/12/13
no comment
05/12/13
Faultless service
05/12/13
Thank you very much :-)
no comment
05/12/13
No comment left by this customer.
05/12/13
excellent service collected as stated.
05/12/13
when I booked it had a no label sign required !! but upon paying had a link for labels that were required ! my only fault everything else ve
05/12/13
more detail on when the pick-up will occur please!
05/12/13
Thank you once again for such an excellent service, you are my star company of the year. Merry Christmas to you all
05/12/13
That's so nice of you and Merry Christmas to you from the ParcelMonkey team :-)
courier turned up early, so no having to stay in all day. Very pleasant driver and very professional
05/12/13
No comment left by this customer.
05/12/13
No comment left by this customer.
05/12/13
No comment left by this customer.
05/12/13
Great service. Highly recommended!
05/12/13
Thank you and it's great to see you will be recommending us.
There was no way to inform you that I had to leave on the day of collection and would tae it to Courier.ur driver was very ANGRY at my mum
05/12/13
No comment left by this customer.
05/12/13
No comment left by this customer.
05/12/13
No comment left by this customer.
05/12/13
good service but the volumeetrically calculater could have been explained a little clearer
05/12/13
There is no real need to explain this in detail as if you enter the correct dimensions the calculator works automatically to display the correct price.
The parcel was delivered late
05/12/13
No comment left by this customer.
05/12/13
great
05/12/13
Thank you very much :-)
