We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,984 reviews.
Excellent service in every stage from collection to door in NJ USA
14/11/13
Fantastic news, Thank you very much :-)
arrived on time, very pleased
14/11/13
.
14/11/13
Excellent service Thank You
14/11/13
It was so easy - thank you! I'll recommend you to others.
14/11/13
Thank you and it's great to see you will be recommending us.
Parcel Collected and delivered on dates as requested
14/11/13
excellent service at the right price. thank you.
14/11/13
very good many thanks
14/11/13
Thank you very much!
14/11/13
no comment
14/11/13
no comment
14/11/13
It would be helpful if a collection window could be given
14/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Simple to use, very convenient service. I'll be back! thankyou Parcel Monkey.
14/11/13
And a big thank you for booking with us :-)
no comment
14/11/13
when I book multiple parcels to different people they all have to be printed off one at a time
14/11/13
its one week and i havent yet received the pacel yet, i dont know either if someone really picked it up. TERRIBLE SERVICE
14/11/13
Our Response: Your item was collected and is out for delivery today according to the tracking details.
You have no advertising that i've been able to find.
14/11/13
We advertise online via Google but next year have plans to market our business far more.
Love using Parcel Monkey. Always efficient, easy to understand paperwork, and great prices! The only one to use, fantastic service!
14/11/13
Brilliant news and thank you very much :-)
Excellent service, fast and no issues. Will be using your service and referring it to other ex pats living in Singapore
14/11/13
Thank you and it's great to see you will be recommending us.
no comment
14/11/13
package destroyed and items inside were damaged.
14/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
14/11/13
:-)
14/11/13
If you are very happy then we are very happy too :-)
good simple easy service could be abit cheaper
13/11/13
It would help for multiple orders instead of a drivers signature sheet for every parcel, when we only need one, we only get one.
13/11/13
Perfect in every way
13/11/13
Simply awesome!
13/11/13
no comment
13/11/13
Hassle free no nonsense keep up the good work
13/11/13
Thank you and we will always try our very best.
One item I sent did not work when received
13/11/13
parcel 2 collected a bit later than informed, but it didn't matter with my parcels. for the price very pleased. many thanks Dave Hughes
13/11/13
Thanks very much Dave :-)
Many of my orders only show collected even when I know they have been delivered.
13/11/13
Our Response: If you click on the green tracking globe you will see it states delivered.
Brilliant!!!
13/11/13
I waiting in all day waiting for you to collect a parcel as specified and no one collected the parcel
13/11/13
Our Response: Tracking for the day after you booked ( 05.11.13 ) shows 06-11-2013 15:34 London North West Depot Collected from customer
Everything was great thank you
13/11/13
And a big thank you to you too ;-)
great service at a great price
13/11/13
Courier didn't collect the parcel when they should have and had to be phoned up and asked
13/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
13/11/13
Collection and delivery was slick and quick. Would highly recommend
13/11/13
Thank you and it's great to see you will be recommending us.
no comment
13/11/13
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