We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
Excellent service as usual.
19/11/13
Very impressed with the service. Only thing that could be approved would be to put the courier ie city link number/code on the printed label
19/11/13
A text message to the sender informing that the parcel has reached its destination
19/11/13
There is free online tracking for that as text's cost money.
no comment
19/11/13
no comment
19/11/13
Fast collect fast deliver , thank you. I hope we have business again :)
19/11/13
And we hope so too :-)
no comment
19/11/13
excellent service again
19/11/13
no comment
19/11/13
5* Service.
19/11/13
spot on thank you
19/11/13
Spot on service – smooth transaction and delivery of goods. Very impressed.
19/11/13
no comment
19/11/13
no comment
19/11/13
no comment
19/11/13
no comment
19/11/13
no comment
19/11/13
Great service, parcel collected on time and delivered next day, both sides Happy.
19/11/13
Excellent service, as usual. Wouldn't deal with any other!!!!!
19/11/13
Fantastic news, Thank you very much :-)
Excellent service collection delivery and price, thank you very much cant ask for more
19/11/13
Excellent service collection delivery and price, thank you very much
19/11/13
Top Notch !!!
19/11/13
Very quick service to China!
19/11/13
It's great to see you are so pleased with our own International service :-)
no comment
19/11/13
Great service but would like the option to drop off if using City Link since I live fairly near to a depot.
19/11/13
You can!!
my local hermes delivery / collection man is so reliable i can almost set my clock by him......thank you brian
19/11/13
We don't use Hermes!!
delivered suprisingly quick!... very happy with service
19/11/13
No comment left by this customer.
19/11/13
great that item was picked up by my instruction on the website, didn't need to wait in for collection.
19/11/13
No comment left by this customer.
19/11/13
The price was right, the system of booking was good and the collection info was good. I have yet to check with the customer about delivery.
19/11/13
When it goes wrong its a problem to get in touch for info...
19/11/13
Very Poor. If there was a more negative option I would have chosen it. Its probably of no consequence, but we will never use you again.
19/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Prompt collection and prompt delivery!
19/11/13
No comment left by this customer.
19/11/13
Still no response to my previous complaint about surcharge not refunded. Email, online chat, here, twitter nothing. BAD CUSTOMER RELATIONS!
19/11/13
Pretty easy to arrange and recipient very pleased that parcel arrived swiftly and safely.
19/11/13
try to give a pick up time
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
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