We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,988 reviews.
Very easy process, thank you
13/11/13
And a big thank you to you too ;-)
48 hour special took 6 days to deliver. Driver was rude and parcel force blatantly lied to me. I am not happy.
13/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Sorry can't fault the service
13/11/13
There is no need to apologise about that!!
Easy to use, cheap and reliable. Parcel was collected and delivered on time. Great service
12/11/13
Good price and delivered on time - will be using Parcel Monkey again.
12/11/13
Fantastic news, Thank you very much :-)
no comment
12/11/13
very good although insurance nearlly doubled my quote.
12/11/13
great service, next day delivery. will use again.
12/11/13
no comment
12/11/13
no comment
12/11/13
Possibility of an email on day of delivery to state your delivery will be with you between such and such a time!
12/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
excellent service, a rough time when the parcel is going to be collected would be helpful! Otherwise top service thanks
12/11/13
Fantastic service
12/11/13
no comment
12/11/13
no comment
12/11/13
no comment
12/11/13
Very pleased with the service, great price, will be using as my regular courier service.
12/11/13
very prompt, good price, quick delivery.
12/11/13
Fantastic news, Thank you very much :-)
You didn't collect!!
12/11/13
Our Response: According to the tracking the item was collected and also delivered and Signed for by 'REID' at 12:41 on Thursday 7th November.
As always with City Link, they collect, they deliver and all at a reasonable cost. PM is an ideal tool to access City Link.
12/11/13
Fantastic news, Thank you very much :-)
no comment
12/11/13
no comment
12/11/13
Great service in terms of price, indeed. Confussing messages about collection date, had to waste 2 days waiting ! Parcel arrived OPENED !
12/11/13
Top notch as alway, parcel2go are forever loosing my parcels, and claiming is a nightmare. 5 star parcelmonkey
12/11/13
That is music to our ears. Thank you very much :-)
no comment
12/11/13
excellent service at a competitie price
12/11/13
excellent service as usual - thank you
12/11/13
The package and contents were destroyed. It was a steel part for a commercial door and was delivered crushed and broken.
12/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
12/11/13
We didn't receive the parcel labels as the website said we would. This made it slightly awkward when we took the parcel to the depot
12/11/13
Our Response: Sorry but I can find no reason why the labels should not have arrived in your inbox.
failed collection
12/11/13
Our Response: Tracking shows the item was collected and delivered. Signed for by 'NATASCHA' at 15:51 on Thursday 7th November.
Very good
12/11/13
Thank you very much.
No comment left by this customer.
12/11/13
a*
12/11/13
Excellent !!!
12/11/13
No comment left by this customer.
12/11/13
The courier did not turn up on day specified and knowbody called to advise. Buyer let down at receiving end. Came the following day.
12/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Incredible service!!!! 'Nuff said!!!
12/11/13
wicked ;-)
Paid for before 12, I think the item should be collected by 12 too if paying extra
12/11/13
parcel not collected on the day. had to make 4 phone calls to arrange collection.
12/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
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