We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
No comment left by this customer.
15/11/13
No comment left by this customer.
15/11/13
No comment left by this customer.
15/11/13
First van tried to collect from wrong address. Had to call Courier to send another van. Van smelt of cigarettes.
15/11/13
need courier sometimes on a FRIDAY
15/11/13
The service is superb! Quick & safe service ever.
15/11/13
No comment left by this customer.
15/11/13
parcel arrived damaged by Courier, buyer very unhappy
15/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
The parcel was delivered 1 day late
15/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
delivered on to time, good communication and good price.
15/11/13
no comment
15/11/13
Excellent service thanks
15/11/13
would recommend you to everyone,had no problems at all.
15/11/13
Thank you and it's great to see you will be recommending us.
Excellent service & price
15/11/13
no comment
15/11/13
Flawless, as always
15/11/13
Thank you very much.
Service was efficient and my fragile(ish) parcel arrived safely - what more can I ask? will def use again.
15/11/13
Brilliant news!!
excellent service, I will use again
15/11/13
very good service and very cheap
15/11/13
Did exactly what they said they would.
15/11/13
All good!
15/11/13
no comment
15/11/13
The help team were ... well ... helpful. Can I take him home to meet my mum, Delores?
15/11/13
He is up for a visit to Warrington ;-)
Parcel was collected and delivered on time. The only issue was the increased price for havin it collected in Northern Ireland.
15/11/13
This is because the couriers consider this remote as it's not mainland UK.
no comment
15/11/13
I CANNOT FAULT THE TIME IT TOOK TO ARRIVE AND IN PERFECT CONDITION
15/11/13
a lot of the contents were smashed after obviously been dropped, the delivery times were good, but care of the parcels was terrible.
15/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great service as always
15/11/13
Good ya
15/11/13
no comment
15/11/13
no comment
15/11/13
excellent
15/11/13
Our Response: So it should have been 5 stars then!! ;-)
8th November 2013 @ 12:10 Delivered & Signed For. I CHECKED ON 14 NOV & PARCEL HAD NOT BEEN DELIVERED. WHY IS IT RECORDED AS Delivered?
15/11/13
Our Response: Because the courier concerned considers it has been. Please contact our dedicated online support team who will look into this further for you.
Everything was perfect a part from the rude italian man(from gls) that gave the parcel to my dad,he wasnt nice
14/11/13
no comment
14/11/13
no comment
14/11/13
booked Courier for next day delivery did not arrive, when i tracked it on line message read awaiting collection
14/11/13
Our Response: And now the tracking reads Signed for by 'WILSON' at 10:17 on Thursday 7th November.
no comment
14/11/13
no comment
14/11/13
the parcel was collected 2 days later than booked
14/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
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