We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,008 reviews.
I would rate 10 stars for the brilliant service am so pleased with service and price they can't be beaten thank you so very much xxxxxxxxxxx
10/11/13
And a big thank you to you too ;-) X
perfect :)
10/11/13
Very pleased with the straight forward process, very easy and realiable service!!
10/11/13
I dont think there is anything you can possibly improve on this service!
10/11/13
All booked and things happened very easily, startlingly so in face.
10/11/13
I'm quite please with the service except that the box had various holes on the box.
10/11/13
No comment left by this customer.
10/11/13
No comment left by this customer.
10/11/13
Not collected. AGAIN!!! Courier can't be trusted to deliver a sandwich to their mouth at the moment. Poor response from Parcel Monkey. GRR!
10/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
no comment
09/11/13
brillaint
09/11/13
no comment
09/11/13
no comment
09/11/13
My parcel wasn't collected on the appointed day even though I had received a confirmation email. I waited in all day unnecessarily.
09/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
09/11/13
package was damaged.
09/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
I paid for a particular day and next day delivery. Parcel monkey failed to arrive and then turned up the day I wasn't there,
09/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
good service, picked up & delivered on time,perfect
09/11/13
no comment
09/11/13
Good service
09/11/13
courier didnt arrive and I couldent phone you,a ticket system?!,whats that about.usually use another courier and will go back to them
09/11/13
excellent service. I couldnt do without parcel monkey
09/11/13
Brilliant news!!
you could state packaging guideline before order is completed
09/11/13
Happy with service
09/11/13
Easy to use, reasonably price and prompt service
09/11/13
no comment
09/11/13
You picked up and delivered on schedule the price was competitive what more can anyone ask of a delivery company. Great service thanks
09/11/13
Fantastic news, Thank you very much :-)
Excellent service at a good price.
09/11/13
no comment
09/11/13
no comment
09/11/13
mm
09/11/13
Pleasant driver collected parcel and it was delivered next day as requested, will keep using if this is the kind of service i recieve
09/11/13
no comment
09/11/13
thank you, superb service
09/11/13
No comment left by this customer.
09/11/13
My mother is disabled with restricted mobility, driver refused to put the heavy package into the hallway had to ask neighbour. Digusting!
09/11/13
Our Response: On behalf of the individual courier driver concerned please accept our apologies for his rudeness and rest assured we will speak with the company he works for.
No comment left by this customer.
09/11/13
fantastic service.need to sort better prices for small 1kg parcels
09/11/13
I waited all day on the day of collection. The guy arrived in the evening & refused to collect. Said someone would come next day! Stressful!
09/11/13
No comment left by this customer.
09/11/13
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