We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,794 reviews.
thanks i yous'd all the time
28/11/13
Our Response: So it should have been 5 stars then!! ;-)
no comment
27/11/13
no comment
27/11/13
no comment
27/11/13
delivery took 3 days not within 48 hours as positioned on your website
27/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
excellent service, excellent site.
27/11/13
Thank you very much :-)
It shows no lable required, but it needs that!
27/11/13
The service you booked shows a label IS required.
I had no use of tracking facility ,and no response over the phone ,but the shipment went well
27/11/13
Brilliant service. Would recommend. Good value for money. Cheapest courier service.
27/11/13
Thank you and it's great to see you will be recommending us.
Fantastic. On time and a good price.
27/11/13
Good service, punctual delivery, affordable prices
27/11/13
no comment
27/11/13
I NEED to know when the parcel is being collected
27/11/13
Our Response: According to the tracking not only has it been collected but it's been delivered too!!
Great !!
27/11/13
Couldn't fault the service to be honest
27/11/13
Hit and miss service , no compensation for **** ups , good most off the time
27/11/13
Great service as always, easy company to use, good to have the price comparison available
27/11/13
good price AND VERY FAST
27/11/13
The people sending the package waited in all day, he took holiday leave to do so. the package was recorded as refused pick up ??. WORST EVER
27/11/13
Our Response: The tracking clearly shows ParcelForce tried to collect 3 times on two different days but no one was available.
Excellent service, will use again. Keep the prices down please x
27/11/13
We will always try our very best.
Last item posted by DX arrived damaged,had to refund buyer.
27/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
very efficient
27/11/13
The quotation process was straightforward. The whole process was handled efficiently. I would definitely use Parcel Monkey again.
27/11/13
Fantastic news, Thank you very much :-)
very quick collection-delivery on time.
27/11/13
no comment
27/11/13
no comment
27/11/13
good but a lengthy process and website not always intuitive
27/11/13
Easy transaction - no hassle - all as promised.
27/11/13
no comment
27/11/13
Service was good , however I felt it was too expensive -for the size, weight etc
27/11/13
Our Response: When compared to who?
We waited in for three days,for parcelforce to pick up.Please try and pickup on the day because there has to be someone in .
27/11/13
Our Response: Tracking shows they tried on November 21st but no one was home.
Easy to use website that's what matters. The rest is just your job
27/11/13
can't fault the service for the price, but....... would be nice if you could get a 2 or 3 hour collection slot allocated
27/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Driver was very friendly. Keep up the good work.
27/11/13
no comment
27/11/13
Excellent service. Very fast delivery to USA. Would have been nice to have am or pm pick up time.
27/11/13
No comment left by this customer.
27/11/13
superb service & door to dorr. Thank you
27/11/13
Both I and recipient very pleased. Thank you for your service
27/11/13
And a big thank you for booking with us :-)
Collection was on time and was a swift delivery to France without any issues.
27/11/13
