We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
excellent service
16/11/13
I booked a next dat delivery and duly paid for this on 5th November. I waited in all day on Friday 7th for the delivery but it did not arriv
16/11/13
Our Response: PM2292343 was booked on 6th Nov '13 @ 12:07
The item was not collected on the 11th. They collected it the day after and I had to call DX freight up about it. Twice this has happened.
16/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
16/11/13
Everithing was perfect! Thanks
16/11/13
Brilliant news!!
I haven't heard from recipient yet. Good service at my end - came when expected, as arranged.
16/11/13
Very easy to arrange online and parcel uplifted on time and delivered next day, very satisfied and will use again.
16/11/13
no comment
16/11/13
no comment
16/11/13
no comment
15/11/13
no comment
15/11/13
no comment
15/11/13
no comment
15/11/13
First time experience was excelllent-will use again
15/11/13
Thank you for making your first booking with us and please come back soon :-)
no comment
15/11/13
no comment
15/11/13
Help with tracking the parcel would be good, email or text once delivered would also be good
15/11/13
Always use Parcel Monkey for the odd parcel I send, very reliable.
15/11/13
Thank you very much :-)
no comment
15/11/13
no comment
15/11/13
You have scammed me for extra charges. I 100% know I measured my parcel correctly and added a bit. I will never use parcelmonkey again.
15/11/13
Our Response: All additional charges are applied based on evidence from the courier concerned.
prompt collection and prompt delivery very good
15/11/13
No comment left by this customer.
15/11/13
100% Best company I've ever done business with!Thank you!
15/11/13
That's fantastic news, Thank you very much :-)
No comment left by this customer.
15/11/13
No comment left by this customer.
15/11/13
No comment left by this customer.
15/11/13
Reciver contacted me to say contents were damaged, box was crushed, please advise me best responce.
15/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Very poor delivery, the parcel was damaged. I left messages "lift from the bottom" and "nothing on top" and customer was unhappy. Poor servi
15/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
15/11/13
Everything happened as I expected. No problems. Thank you
15/11/13
And a big thank you back for booking with us :-)
Last transaction I had a label to attach to package, this hasn't happened this time. Please advise
15/11/13
Wood be goo to get email or text stating parcel has been delivered.
15/11/13
No comment left by this customer.
15/11/13
No comment left by this customer.
15/11/13
No comment left by this customer.
15/11/13
Non problems worked well
15/11/13
Parcel did not get collected at all
15/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. You can re book this collection via your account if you wish.
Great Service
15/11/13
I cancelled this order but you went ahead anyway and charged me!
15/11/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
