We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,988 reviews.
Your booking system allowed me to select a depot that no longer exists. I wasted time taking my parcel to the wrong address. This is poor.
13/11/13
i sent item delivery, you didnt bother picking it up and i phoned about 5 times and got no where your customer service is distgusting
13/11/13
Fantastic Service !!!!
13/11/13
No comment left by this customer.
13/11/13
No comment left by this customer.
13/11/13
Parcels could be sent in strong polythene postage bags rather than boxes when they are not so fragile, your website does not mention that
13/11/13
No comment left by this customer.
13/11/13
Received by customer as required
13/11/13
The delivery person never came to pick up the parcel. We wasted our money. It takes too long for customer support to respond.
13/11/13
No comment left by this customer.
13/11/13
Parcel arrived in good condition, delivery was a lot faster than expected, price was good. Thank you.
13/11/13
excellent as always many thanks
13/11/13
And a big thank you for booking with us :-)
Always simple and efficient to make arrangements, great range of options with price/time. Excellent!
13/11/13
Amazing and easy to use service, tried others but failed, easily the best of them all, thank you PM
13/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
13/11/13
The service was very slow up against our normal courier
13/11/13
No comment left by this customer.
13/11/13
Excellent service
13/11/13
No comment left by this customer.
13/11/13
very happy with your service, well definatley use again.
13/11/13
Brilliant!!
Excellent, hassle-free service. Will use again.
13/11/13
No comment left by this customer.
13/11/13
No comment left by this customer.
13/11/13
very straightforward but i was a little confused around the drop off date. there wasnt an obvious cut off time
13/11/13
Very good service and reasonable price too!
13/11/13
No comment left by this customer.
13/11/13
Brilliant service as I have had on previous occations
13/11/13
Fantastic news, Thank you very much :-)
it arrived all safe and sound thanks
13/11/13
No comment left by this customer.
13/11/13
Excellent service & price.
13/11/13
The item (which was very strong and well made) was broken on one side when delivered. It was well packaged and not broken when shipped.
13/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
I am still waiting for my refund!!
13/11/13
Our Response: This will be processed within the timeframe stated.
No comment left by this customer.
13/11/13
No comment left by this customer.
13/11/13
No comment left by this customer.
13/11/13
:)
13/11/13
No comment left by this customer.
13/11/13
very pleased with service will use again thank you
13/11/13
Fantastic news, Thank you very much :-)
Easy to use and delivered on time, thank you
13/11/13
first class service. easy to use and hassle free. maybe could use a more visable icon to print off label but even so very good service.
13/11/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
