We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,466 reviews.
no comment
29/11/13
All good yet again...
29/11/13
Not so much Parcel Monkey problem but more for DX - they don't do online tracking and tracking phone line took 10 mins to answer.
29/11/13
DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
no comment
29/11/13
no comment
28/11/13
delivered fine, thanks
28/11/13
It would have been nice to have more detail of what you need to do or when the parcel is being picked up.
28/11/13
Thank you for good service, good price, will use again for sure!!!!
28/11/13
Fantastic news, Thank you very much :-)
easy - no hassle. very pleased
28/11/13
fantastic service, highly recommend!
28/11/13
Thank you and it's great to see you will be recommending us.
no comment
28/11/13
no comment
28/11/13
the delivery process was very good and smooth. delivery was very quick thanks
28/11/13
Failed collection. Finally went 2 days later! Useless!
28/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
You could not have done more. A perfect service and saved me 74% of postal price compared to post office.
28/11/13
Courier: Failed collection 2 consecutive days in spite of 'guaranteed next day service' and phone calls to make sure they were coming 28/11
28/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. Please contact our support team as you will be refunded for this.
spot on again
28/11/13
Competitive, quick, efficient and reliable
28/11/13
no comment
28/11/13
Wicked service, highly recommended- parcel monkey does exactly what it says on the tin. Will definitely use again
28/11/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
no comment
28/11/13
no comment
28/11/13
excellent service, one heavy and one awkward shape parcel picked up on the friday and delivered on Monday. I would definately use again.
28/11/13
I liked the flexibility of being able to drop off the parcel at Parcelforce.
28/11/13
Brilliant news!!
no comment
28/11/13
No comment left by this customer.
28/11/13
city-link did not turn up on day allocated.
28/11/13
hello, I have hread today that the item delivered has in fact been damaged and destroyed...will contact you when I get photos
28/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great service
28/11/13
Our Response: So it should have been 5 stars then!! ;-)
First time user, will be sure to use again. Thank you.
28/11/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
28/11/13
The confirmation emails did not say the time of the collection which would be good to make sure it has been booked correctly. Otherwise grea
28/11/13
We don't offer a collection window in terms of a certain hour but I am pleased to see the item was collected.
Failed to pick up on allocated day, failed to deliver even though customer was in, no note left at all, Courier to blame though really
28/11/13
great service
28/11/13
No comment left by this customer.
28/11/13
very happy with the service provided, will be only to happy to use parcel monkey again
28/11/13
Brilliant news!!
No comment left by this customer.
28/11/13
courier claimed it was badly wrapped to client - shame they didnt tell us that when they collected it caused huge problems
28/11/13
Excellent service - happy and will highly recommend! Thank you!
28/11/13
Thank you and it's great to see you will be recommending us.
superb service...c ouldn't get any better!
28/11/13
