We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
Parcelmonkey did great, Parcelforce was awful as very often (last parcel collection toke 1 month!) but it has nothing to do with parcelmonke
20/11/13
Our Response: Thank you for your understanding in this matter.
No comment left by this customer.
20/11/13
A vert satisfying service, very happy and will definately use again.
20/11/13
very pleased with the service
20/11/13
No comment left by this customer.
20/11/13
Collect on the date you said you would. First time using parcel monkey and probably the last.
20/11/13
No comment left by this customer.
20/11/13
no point of contact /on hold for 12 mins we are shipping 16 parcels a day but not with you
20/11/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
No comment left by this customer.
20/11/13
it woudl be nice to know some more detail of the pick up time, but otherwise great!
20/11/13
No comment left by this customer.
20/11/13
Great service. Picked up when they said they would and delivered bang on target
20/11/13
No comment left by this customer.
20/11/13
The driver who collected the parcel was very pleasnt. It would have been helpful to have been given some idea as to when he would be calling
20/11/13
Many thanks, very professional, will certainly use again
20/11/13
Fantastic news, Thank you very much :-)
Delivery man very helpful and prompt
20/11/13
fantastic service.
20/11/13
excellent, efficient service,Thank you
20/11/13
No problems at all.
20/11/13
It's great to see you are so pleased with our DX service :-)
The driver has not turned up twice this week and I had many dissapointed customers who expect their parcels next day!!!
20/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
you returned it to my after 2 weeks wrecked the curtomer is claiming compo off me and you will not refund my postage abyssmal service
20/11/13
No comment left by this customer.
20/11/13
I only can say, that it was fast enough and safety!
20/11/13
GREAT SERVICE!
20/11/13
Thank you very much :-)
No comment left by this customer.
20/11/13
I have asked from which account I paid and when as it kept saying declined? Please confirm
20/11/13
We cannot fault the service. The parcel was collected as requested .
20/11/13
Very easy to use, no problems whatsover, would recommend and use again!
20/11/13
Thank you and it's great to see you will be recommending us.
excellent service!!!
20/11/13
No comment left by this customer.
20/11/13
No comment left by this customer.
20/11/13
excellent - although 3rd delivery attempt
20/11/13
My first time at using service, excellent parcel was collected on time delivered on time can't ask for more. Will continue to use
20/11/13
Thank you for making your first booking with us and please come back soon :-)
Superb yet again thank you
20/11/13
Trouble free
20/11/13
No comment left by this customer.
20/11/13
No comment left by this customer.
20/11/13
Good service, bit expensive thou
20/11/13
We do offer cheaper options than the one you selected.
No comment left by this customer.
20/11/13
Tracking leaves a lot to be desired. The status of two out of the four packages I sent still say that they have only been collected.
20/11/13
Our Response: DX are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
