We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
very good service and very cheap insurance compared to other operaters
22/11/13
Good service for what we need
22/11/13
top job
22/11/13
Thank you very much :-)
No comment left by this customer.
22/11/13
Parcel was collected one day late and tracking number did not work. Not using City Link again.
22/11/13
All in all a marvellous experience, very efficient, cheap & have recommended you to friends. Well done.
22/11/13
Thank you and it's great to see you have been recommending us.
No comment left by this customer.
22/11/13
ok
22/11/13
Great service!
22/11/13
Thank you very much :-)
no comment
22/11/13
no comment
22/11/13
no comment
22/11/13
Excellent service and easy to use.
22/11/13
5 stars excellent
22/11/13
Brilliant news!!
a quick and simple service . delivered on time next day. excellent
22/11/13
The collection was easy and speedy, however, the drop was not speedy!
22/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Note to driver was completely ignored.
22/11/13
no comment
22/11/13
Very good
22/11/13
Our Response: So it should have been 5 stars then!! ;-)
no comment
22/11/13
great prices great service
22/11/13
Fantastic news, Thank you very much :-)
I can not track the shipment, as the number I was given when entered is telling not a valid #. Have no way to follow up
21/11/13
Our Response: Please click on the green tracking globe and it should be ok.
would be good to have a few more quotes where there would be no need to print out labels
21/11/13
no comment
21/11/13
Would be good to have tracking info
21/11/13
Full tracking is available via the green globe icon next to the order in question when viewed from your account.
I was very happy with the service. It was cheap, quick and hassle free. And the text messages are a nice touch.
21/11/13
The labels sometimes take hours before they are ready to print. Otherwise perfect service.
21/11/13
Labels are only sent to our customers once the courier themselves have confirmed the booking which is why there can be a delay at times.
no comment
21/11/13
Great sevice from parcel monkey and DX no problems
21/11/13
It's great to see you are so pleased with our DX Freight service :-)
Delivery on time, great service
21/11/13
Great service at a great price. Highly recommend!!
21/11/13
Thank you and it's great to see you will be recommending us.
very pleased with service
21/11/13
no comment
21/11/13
I was very pleased with your 24hr delivery service, fast and good value.
21/11/13
i guess you done your job ok, but Courier are ****! both items wrecked, but they don't want to know. Disgraceful! Disgusted!
21/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
I have used your company many times and have never had any problems at all.
21/11/13
Fantastic news, Thank you very much :-)
no comment
21/11/13
no comment
21/11/13
no comment
21/11/13
no comment
21/11/13
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