We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,984 reviews.
Did exactly what they said they would.
15/11/13
All good!
15/11/13
no comment
15/11/13
The help team were ... well ... helpful. Can I take him home to meet my mum, Delores?
15/11/13
He is up for a visit to Warrington ;-)
Parcel was collected and delivered on time. The only issue was the increased price for havin it collected in Northern Ireland.
15/11/13
This is because the couriers consider this remote as it's not mainland UK.
no comment
15/11/13
I CANNOT FAULT THE TIME IT TOOK TO ARRIVE AND IN PERFECT CONDITION
15/11/13
a lot of the contents were smashed after obviously been dropped, the delivery times were good, but care of the parcels was terrible.
15/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great service as always
15/11/13
Good ya
15/11/13
no comment
15/11/13
no comment
15/11/13
excellent
15/11/13
Our Response: So it should have been 5 stars then!! ;-)
8th November 2013 @ 12:10 Delivered & Signed For. I CHECKED ON 14 NOV & PARCEL HAD NOT BEEN DELIVERED. WHY IS IT RECORDED AS Delivered?
15/11/13
Our Response: Because the courier concerned considers it has been. Please contact our dedicated online support team who will look into this further for you.
Everything was perfect a part from the rude italian man(from gls) that gave the parcel to my dad,he wasnt nice
14/11/13
no comment
14/11/13
no comment
14/11/13
booked Courier for next day delivery did not arrive, when i tracked it on line message read awaiting collection
14/11/13
Our Response: And now the tracking reads Signed for by 'WILSON' at 10:17 on Thursday 7th November.
no comment
14/11/13
no comment
14/11/13
the parcel was collected 2 days later than booked
14/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Good Service but had to wait in all day as not to miss collection. A morning or afternoon collection time would be a much better service
14/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Currently, no need. Many thanks for your service to date. Royal Mail? Who are they?
14/11/13
no comment
14/11/13
Paid for next day delivery, didn't arrive for 48 hours.
14/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
we felt all was great. thank u very much
14/11/13
No comment left by this customer.
14/11/13
jhjk
14/11/13
No comment left by this customer.
14/11/13
Very quick on time
14/11/13
No problems. staff at City Link were very helpful - great customer service.
14/11/13
parcel picked up promptly and all the information of labels easy to access with straight forward instructions thanks
14/11/13
As always excellent service from city link
14/11/13
Great all good but problem with tracking service
14/11/13
DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
All good mate
14/11/13
You have not picked up my item and no reason was given to me why it was missed on the 08/11/13. I'm still furious .
14/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
14/11/13
100% recommended to all
14/11/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
14/11/13
No comment left by this customer.
14/11/13
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