We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
collected 1 day late, but still delivered in a reasonabhle time
06/12/13
Easy to book. Pickup and delivery were as promised with stays updates. Finally delivery update took a while.
06/12/13
You havent even turned up!!!!!!
06/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
the kayak was collected a day late and you still have not refunded me 50% of one of my deliveries as promised
06/12/13
Excellent service.
06/12/13
Prompt, courteous service. You came when you said you would! Thank you!
06/12/13
Brilliant news and thank you very much :-)
I opaid for next day service, which was collected on Monday 2nd December but did not get to customer until Wednesday 4th December.
06/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Throughout the 'experience' the website only ever said 'Scheduled for collection' and never appeared to be updated.
06/12/13
couldnt fault service
06/12/13
Fantastic news!!
Parcel to Australia door to door in less than a week, would use again. Choice of pick up am/pm would be good. Service & price good.
06/12/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
06/12/13
Would like you to tell me max weight at same costs but rapid service all to plan thank you with last delivery
06/12/13
Our free to use quote engine tells you if it's too heavy or big.
No comment left by this customer.
06/12/13
Excellent service at almost an unbeatable price. Simple and efficient, What else!
06/12/13
Have used this company several times now. I could not wish for better service.
06/12/13
Great service, thank you.
06/12/13
As usual,great service and very good price,would recomend to all.Thanks Michael
06/12/13
Thank you and it's great to see you will be recommending us.
a very satisfactory service, I would use again.
06/12/13
Cheaper than going direct.
06/12/13
No comment left by this customer.
06/12/13
No comment left by this customer.
06/12/13
The driver said the parcel wasn't ready when it was so I missed out on my item because it was of less value than the cost of postage
06/12/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Price was great as was the fast delivery, highly recommended, they are now my first choice freight Co. John Isle of Coll thanks guys. ++++
06/12/13
Cheers John :-)
Fast service, cheap but I carry that box car carrier to the home because the courier had back pain!
06/12/13
No comment left by this customer.
06/12/13
No comment left by this customer.
06/12/13
No comment left by this customer.
06/12/13
No comment left by this customer.
06/12/13
We were absolutely delighted with the service. Keep up with great prices and fantastic service! 5🌟🌟🌟🌟🌟
06/12/13
We will always try our very best.
Excellent service, thank you
06/12/13
Simple to use, clean looking website. Can we have an ios
06/12/13
Tracking slow to appear otherwise 5 star
06/12/13
Everything was fine. My customer e-mailed me to say the parcel had arrived safely. The estimated arrival time is a very welcome addition.
06/12/13
We are pleased to see you like the improvement made by City Link :-)
Great communication (emails) throughout to keep me updated. Great courier at best price with great delivery.
06/12/13
thank you, good company with various choices of delivery options.
06/12/13
No comment left by this customer.
06/12/13
fast efficient service.
06/12/13
Such a convenient, value for money service. I will be using again for sure.
06/12/13
Kept me waiting outside in the rain at the depot for about 10 minutes but really pleased my parcel got there the next day.
06/12/13
No comment left by this customer.
06/12/13
