We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
no comment
21/11/13
Other than better time bracket for collection this service was A++ for me items arrived intact unlike myhermes shot-putt couriers , thanks.
21/11/13
At checkout the site didn't conf which service I paid for. I thought I paid for the Sat b/f 1pm but City Link said it was std service. Not
21/11/13
Our Response: You did pay for a Saturday service and you did get a Saturday delivery.
no comment
21/11/13
Sent on Friday, arrived Wednesday. Can't complain about that.
21/11/13
Found the service very good - the parcel was picked up and delivered without any issue
21/11/13
Super service
21/11/13
Brilliant service from pick up to drop off RIP Royal Mail ;-)
21/11/13
parcel did not arrive on friday 15th, DX did not contact, i had to chase, then I was called on monday 18th, driver was on site, no pre call
21/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
21/11/13
thanks
21/11/13
I have been impressed with the efficiency of the service, collecting. Hope the delivery is equally so. Besst Wishes, Brigitte
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
hi, thank you for your service, I will definitly recomend you to my friends!
21/11/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
Got there in 5 days as promised. Prefer to be given time for collection rather than wait whole day. Would use again.
21/11/13
Your same day collection was unfortunately the following day. Compensation, please?
21/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
item arrived damaged ,have sent a email to you ref this ,am still awaiting a reply, for further info on damage contact 07771566969 thank yo
21/11/13
Our Response: Our support team will look into this issue for you and be in touch shortly.
great service as usual
21/11/13
was supposed to turn up on 15 th.not me phone and find out on 18th tht its not being collectected till 19th
21/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
great service.
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
Quick, efficient and cheap.
21/11/13
Fantastic news, Thank you very much :-)
No tracking info, failure to reply to emails, insisting I get cover - but the cover doesnt cover the item! item
21/11/13
Our Response: Full tracking is available via the green globe icon next to the order in question when viewed from your account.
No comment left by this customer.
21/11/13
Nothing cheap about the service except the price
21/11/13
Very satisfied.
21/11/13
Thank you very much :-)
good service deliverd on time.
21/11/13
Be better if had a sertain time spot within cupple of hours but apart frm that great service cheep to
21/11/13
parcel collected on the friday as arranged but not delivered until the Tuesday. I paid for next day s so waited in all day Monday
21/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
No comment left by this customer.
21/11/13
Collection driver very very helpful - gave us comprehensive instructions about shipping abroad and some top tips.
21/11/13
Fantastic news, Thank you very much :-)
Very happy with parcel monkey. Seemed to be the cheapest and the service was not comprimised. Many thanks!
21/11/13
Clear instructions, no hassle colliection and delivery
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
Driver marked goods as not being ready for collection, yet didn't turn up to collect according to on site people.
21/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
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