We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,984 reviews.
First time user. Very good all round. Would use them again.
14/11/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
14/11/13
The courier left my parcel in the front garden, I live on a very busy main road with people walking past all the time, not acceptable.
14/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
The parcel was collected at 1.15. At 6pm I got an email that it hadn't been collected so I thought it had been lost. Got here in the end.
14/11/13
Very efficient and cost effective
14/11/13
Thank you very much :-)
No comment left by this customer.
14/11/13
Collected in good time and delivered in good time. I use the City Link option with Parcel Monkey & have always had good & reliable service.
14/11/13
Great service. Reasonably priced compared to other parcel service providers. Will definitely use again
14/11/13
I am still awaiting my parcel I've never dealt with such an un professional company and that's being kind with my words!!!!!!
14/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Great as always
14/11/13
No comment left by this customer.
14/11/13
Would have been nice to be able to specify the collection time - or be told the collection time in advance
14/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
14/11/13
No comment left by this customer.
14/11/13
fast sufficient great at confirming emails will use again
14/11/13
Brilliant news!!
No comment left by this customer.
14/11/13
very user friendly - thank you
14/11/13
No comment left by this customer.
14/11/13
the step by step service was easy to follow
14/11/13
does what says on the tin
14/11/13
service is perfect,
14/11/13
Thank you very much :-)
Brilliant!
14/11/13
fantastic as always
14/11/13
always use Parcel Monkey 5***** Service
14/11/13
Fantastic news, Thank you very much :-)
PM2126901 additional charge. Despite numerous requests by email, online chat and Twitter we have never had a response to our complaint.
14/11/13
Excellent service as usual - trouble free picup and delivery.
14/11/13
I cannot recommend enough - My parcel weighed over 10kg was very bulky & fragile. It arrived safe & sound the next day. 10/10 A++++
14/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
14/11/13
No comment left by this customer.
14/11/13
No comment left by this customer.
14/11/13
Fast pickup and delivery
14/11/13
would like tracking on night freight service apart from that 10stars
14/11/13
There is some basic tracking on this service now.
Smooth collection.
14/11/13
No comment left by this customer.
14/11/13
No comment left by this customer.
14/11/13
Great Communication Delivery Very Fast Thankyou!
14/11/13
And a big thank you to you too ;-)
No comment left by this customer.
14/11/13
no comment
14/11/13
Can't fault anything will certainly use you again.
14/11/13
Idea ; Save last order DETAILS of package sizes - for returns!
14/11/13
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