We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
very quick and easy way top send a parcel , thanks
18/11/13
Parcel had breakages but I felt this was due to it being fragile and a little under wrapped.
18/11/13
Message from recipient 18/11/2013 - allegedly they tried to deliver Wednesday tea time, but not at our house, we were all here at the time.
18/11/13
very good thank you
18/11/13
No comment left by this customer.
18/11/13
No comment left by this customer.
18/11/13
Easy to get a complete quote online and a good price. Dropped off at my local parcelforce depot without issue.
18/11/13
Fantastic news, Thank you very much :-)
One of these items was completely smashed to pieces!!!!
18/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
18/11/13
No comment left by this customer.
18/11/13
No comment left by this customer.
18/11/13
collect no hassel good service - thank you
18/11/13
From order placement, took 4 days to collect the goods after i chased the shipper up. Had to change label due to courier no show.
18/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Good service
18/11/13
No comment left by this customer.
18/11/13
More info about likely time of pick up would be good
18/11/13
Another perfect transaction from a great company AAAA++++
18/11/13
Fantastic news, Thank you very much :-)
If the drivers could counicate with the customer that could help improve the service. Also an estimated time of collection - am / pm
18/11/13
Everything was fine, your prices are reasonable some courier intemmediaries allow you same day pick up if ordering 7am ..see interparcel
18/11/13
Unfortunately the couriers we work with don't provide that so we can't either.
No comment left by this customer.
18/11/13
No comment left by this customer.
18/11/13
The best. By far .....
18/11/13
Thank you very much :-)
Used international priority to France twice. UK good response. France a little slow in distribution?
18/11/13
No comment left by this customer.
18/11/13
Collected and delivered on time and as usual a great service at a competitive price.
18/11/13
Very cheap, but the box was virtually destroyed when it arrived (I have pics). It was a test of your service for my online bike shop - FAIL
18/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Fast, easy & reliable
18/11/13
Good sufficient service, easy to follow instructions. Will definitely use again.
18/11/13
Fantastic news, Thank you very much :-)
did not collect item as you agreed , after texing you, still waiting for a collection. dont bother,wont be using you ever again just refund
18/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Courier DIDNT COME TILL 1715 BUT OUR OFFICE CLOSES AT 1700 , STRANGE TIME TO COLLECT PARCELS
18/11/13
Our Response: Why? It is made clear when you book that the collection window is open until 6pm.
Excellent service . Would use again
18/11/13
Fantastic news, Thank you very much :-)
time taken to deliver just a little long
18/11/13
It would great if you were able to give an idea of a time slot - am or pm for collection, but other than that everything went smoothly
18/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
18/11/13
Great service
18/11/13
prompt collection and delivery happy customer
18/11/13
very good will use again
18/11/13
none
18/11/13
Excellent service *****
18/11/13
Great service. More specific time slots for parcel pick up would be great though. Otherwise very happy with the service.
18/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
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