We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,008 reviews.
no comment
11/11/13
no comment
11/11/13
no comment
11/11/13
Tracking to France was not updated after the second day. My email following link on site was not answered. The parcel took 6 days to deliver
11/11/13
Delivered promptly by Parcelforce Worldwide
11/11/13
no comment
11/11/13
A package larger than most couriers handle, collected @London, delivered @Wales in 23hrs, cheaper than CityLink offers anywhere else! Bingo!
11/11/13
Fantastic news, Thank you very much :-)
no comment
11/11/13
Big dissapointed with service which was offered by Courier for 2 days I stuck in home and nothing had happend DISSAPOINTED
10/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
no problems.
10/11/13
no comment
10/11/13
Brilliant - cheers, guys. ***
10/11/13
No problem Andy.
Best prices compared to most similar sites. Easy to use as well.
10/11/13
I could only insure up to 1,000. Needed to insure for more but that was the limit for the drop down menu. otherwise great service will use
10/11/13
Make sure the courier collects the parcel, especially after being notified of repeated failure to do so.
10/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
10/11/13
Went smoothly. It would be nice if there were a budget service offering.
10/11/13
no comment
10/11/13
no comment
10/11/13
Don't leave parcels in people's gardens, not leave a calling card and let the delivery driver sign for it
10/11/13
Our Response: This is not acceptable to us and please accept our apologies on behalf of the courier concerned. Rest assured we will be speaking with them about this.
no comment
10/11/13
no comment
10/11/13
no comment
10/11/13
Parcel collected late Monday evening, delivered to Slovakia in good condition on Thursday. Excellent service, will use again.
10/11/13
Fantastic news, Thank you very much :-)
The parcel was collected last Tuesday 5th November and still has not been delivered. I am unable to track the parcel.
10/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Once again Courier didnt pickup the parcel. Although this time after calling them directly it was eventually collected late evening
10/11/13
very good
10/11/13
A***** service
10/11/13
Great service!
10/11/13
customer received on time, easy to use system, will use again for our business
10/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
10/11/13
No comment left by this customer.
10/11/13
Always great service, never had a problem
10/11/13
used city link through you ,but could get them cheaper through P4D
10/11/13
Our Response: I think you will find you have got that wrong ;-)
Very easy and well organised website and service
10/11/13
Thank you very much.
Excellent service
10/11/13
Perfect service. Thank you.
10/11/13
Driver were smoking and my item smells terrible now ! All the rest - very good.
10/11/13
The service was competitive. On the day a different company picked the parcel up which was a bit disconcerning.
10/11/13
You have to give the item to the courier you book with us as we never change this.
Great service at a really good price
10/11/13
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