We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,988 reviews.
No comment left by this customer.
13/11/13
It would be helpful to be able to pinpoint more accurately when a parcel is being picked up.
13/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
I was really pleased with the service - thanks so much! I will use again :)
13/11/13
Fantastic news, Thank you very much :-)
Fast and smooth
13/11/13
No comment left by this customer.
13/11/13
No comment left by this customer.
13/11/13
No comment left by this customer.
13/11/13
When ever we have used your services the whole operation has run smoothly with never a problem.
13/11/13
That's great to know, Thanks very much :-)
No comment left by this customer.
13/11/13
Good service!!
13/11/13
Great prices, Easy online booking, Arrived on time.....Perfect
13/11/13
Thank you very much :-)
Excellent service
13/11/13
No comment left by this customer.
13/11/13
quick colection and delivery, very goo price also, thanks
13/11/13
Your prohibited products include canned items. Does this mean we cannot send any canned sweetcorn, hemp or luncheon meat in the future?
13/11/13
Reff: PM_1673402_2298508 still not collected, poor service, can not get a reply to my messages from cus service
13/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Only thing for improvement, a collection/delivery time. Excellent service otherwise.
13/11/13
if you are able to select a AM or PM pick up that would help, but great affordable service well done
13/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Your efficiency excelled, I wecomed the idea of the driver taking the address label to the collectioin address, particularly when the recipi
13/11/13
I couldn't find where to find a pick up time. I waited in all day and he arrived after 5pm. Very polite though.
13/11/13
We don't offer a collection window in terms of a certain hour but I am pleased to see the item was collected.
No comment left by this customer.
13/11/13
No comment left by this customer.
13/11/13
Excellent service - thank you
13/11/13
parcel was not collected when suppose to been then got passed around trying to get it to me in the end I had to go collect it from my depo!
13/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Cannot fault service
13/11/13
Did what it said on the tin
13/11/13
No comment left by this customer.
13/11/13
No comment left by this customer.
13/11/13
Missed the first booking, no reason specified, even though my email and phone number was provided..
13/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Good service. Polite, helpful driver. Did what you promised. Smooth. Thanks
13/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
13/11/13
Great service .. delivery as promised and polite helpful drivers ...
13/11/13
I really need to contact you - parcel was not collected, and there are no contact numbers on your website!
13/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team via the "support" section in your account dashboard and they will look into this further for you.
no hassle, good website, collected on time.
13/11/13
no comment
13/11/13
great service and price
13/11/13
Fantastic news, Thank you very much :-)
no comment
13/11/13
I will never use parcel monkey again you didn't pick the parcel up when you said I had to try an rebook it an found it really hard to so
13/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Rest assured we will speak with them.
no comment
13/11/13
Labels to be brought when collected if don't have facility to print yourselves! Smaller collection slot time
13/11/13
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