We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
Contact with the couriers was poor! 3 times they came round to pick up, 3 times they failed to even enter the building. Parcel then stolen!
08/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
great service I'll be back
08/12/13
Brilliant news and thank you very much :-)
Everything went well. Very pleased.
08/12/13
I do think you could go a step further by giving some idea when parcel would be picked up,ie morning or afternoon. My parcel was picked up a
08/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
08/12/13
Box arrived damaged and items were damaged
08/12/13
The consignment was split over 2 days. Customer service were meant to call but never did. A poor effort
08/12/13
no comment
08/12/13
no comment
07/12/13
no comment
07/12/13
Find the parcel of mine that you have lost, talk to each other and give me a straight answer to what happened to my parcel, reimburse me.
07/12/13
very good service good value too
07/12/13
no comment
07/12/13
no comment
07/12/13
Easy to book. Polite collection driver and deivered the next day, Yorkshire to Cornwall. Parcl not damaged
07/12/13
Fantastic news, Thank you very much :-)
Cheap, quick, efficient and effective.
07/12/13
Pleased with your service,drivers are efficient and careful with goods.However find it difficult to log into account with password.
07/12/13
no comment
07/12/13
Brilliant service, as usual.
07/12/13
This was the second uplift I paid for the same package. There was a fire alarm when the original parcel was to be uplifted. Driver left.
07/12/13
Our Response: Drivers can't be expected to wait while there is a fire / fire drill and they can't gain access.
no comment
07/12/13
no comment
07/12/13
no comment
07/12/13
Easy booking, good service.
07/12/13
Brilliant news and thank you very much :-)
no comment
07/12/13
A very good service again. many thanks
07/12/13
Wasn't sure about the courier ( DX ) but done fine
07/12/13
It's great to see you are so pleased with our DX service :-)
To schedule. No problems. Great service.
07/12/13
Can't fault your service - collected Mon from UK safely delivered Thursday to US, felt in safe hands throughout, thank you! Will use again
07/12/13
Fantastic news, Thank you very much :-)
no comment
07/12/13
EASY QUICK PROCESS EXCELLENT WEB SITE DOES EXACTLY AS INFORMED PARCEL ARRIVED QUICKER THAN EXPECTED REALLY HAPPY WOULD USE AGAIN & AGAIN
07/12/13
Brilliant news!!
No comment left by this customer.
07/12/13
Collected on right day and quickly & safely delivered. Thank you.
07/12/13
Good service at a fair price.
07/12/13
Packages (2) were not collected on the day designated due to the consignment being given to the wrong driver at depot.
07/12/13
Brilliant
07/12/13
the box was well packed but has arrived at destination & items inside badly damaged either box has had heavy items ontop or dropped
07/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
easy and clear website
07/12/13
No comment left by this customer.
07/12/13
EVERYTHING 100%
07/12/13
Fantastic news, Thank you very much :-)
