We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,644 reviews.
Excellent as always. Collected on time, delivered next day as promised, and package in perfect condition on delivery.
23/11/13
very pleased with the way your site operates
23/11/13
Very good and quick collection
23/11/13
no comment
23/11/13
Very good indeed - unable to suggest any improvements, good price and pick up / documentation.
23/11/13
no comment
23/11/13
Excellent service delivering a large awkward shape parcel. many thanks
23/11/13
did what you were supposed to. thanks
23/11/13
I book the collect and Courier didn't come. That happened 2 consecutive days
23/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Very pleased - easy to book and came when expected.
23/11/13
Fantastic news, Thank you very much :-)
delivered to wrong address
23/11/13
no comment
23/11/13
Kind service, quick delivery, good price.
23/11/13
always use this first class service
23/11/13
no comment
23/11/13
I really needed a timeslot for the collection...
23/11/13
found service extremely good but perhaps have option of 1st class rate or 2nd class for non urgent items
23/11/13
We do have 24 and 48hr services in most areas.
picked up on date specified and delivered pronto
23/11/13
You charge more than city link and yet you use them for the service, not quite fair!
23/11/13
Our Response: Sorry!!
collection on day as promised seamless service
23/11/13
Even after contacting Courier to rearrange delivery they failed and returned the very damaged parcel to me - VERY disappointed
23/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Had to change arranged pick up to depot drop off due to plan change. Struggled to EASILY find appropriate contact number to make changes.
23/11/13
Easy to use website, polite coutier driver collected on time.
23/11/13
Fantastic news, Thank you very much :-)
Excellent VFM and service . I will use again. Thanks.
23/11/13
Super fast and very reliable
23/11/13
no comment
23/11/13
Easy to follow on line instructions. Collected and delivered when said. Excellent service.
23/11/13
Thanks for the great service. It was easy, cheap and fast!
23/11/13
no comment
23/11/13
both parcels collected and delivered to my complete satsfaction alongside with the price
23/11/13
A+
22/11/13
As allways very very pleaed A1
22/11/13
The service you provide works very well. The only suggestion I have: you should have drop address in email reply once order is created. Tks
22/11/13
no comment
22/11/13
The ordering process was confusing and didn't work first time, I nearly had two parcels to collect. The courier didn't carry out instruction
22/11/13
was good service thank you so much
22/11/13
And a big thank you back for booking with us :-)
Collected on incorrect day-despite email confirming it would be collected on the correct day. Delivered 24hours too late as consequence
22/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
great service will use you again and tell everyone how great you have been its not often i can say that !thankyou
22/11/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
no comment
22/11/13
no comment
22/11/13
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