We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,466 reviews.
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
Took 3 confirmations and still awaiting pickup. Your database gave the couriers the wrong address so they couldn't another courier.
02/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
no more needed
02/12/13
Simple and easy. Did what it was supposed to do without fuzz.
02/12/13
No comment left by this customer.
02/12/13
Quick and easy, very good, would use parcel monkey again
02/12/13
Thank you very much :-)
Never collected when promised and still not received it as yet!!!
02/12/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Does what it says and what you need. Better than the royal mail.
02/12/13
No comment left by this customer.
02/12/13
it was the first time I used your service and had bad experience with your drivers calling and not even collecting the items properly
02/12/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
parcel went missing, then excess charged and i know this was not correct
02/12/13
Well when I pay for a 24 hour service I expect a 24 hour service, not 48! I got hassle from buyer for this!
02/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Good Pick up, Great Driver, A little damage on delivery x
02/12/13
No comment left by this customer.
02/12/13
Collected and delivered on the expected days by Parcelforce. Much better than City Link.
02/12/13
easy and cheap. thanks
02/12/13
great service
02/12/13
Thank you very much :-)
Booked Tues pick-up, never showed, told it would then be Thurs & they turned up on Weds! Serious lack of communication & won't use again!
02/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
This is the 2nd parcel I have sent through yourselves, no problem witht he first one so here's hoping this latest one goes just as smoothly.
02/12/13
Very efficient service, as usual - thank you!
02/12/13
And a big thank you back for booking with us :-)
No comment left by this customer.
02/12/13
Communication was very good via email and collection and delivery were excellent. Price was extremely competitive. Overall very good service
02/12/13
No comment left by this customer.
02/12/13
As always spot on
02/12/13
Fantastic news!!
No comment left by this customer.
02/12/13
By 5pm called DX to find out when parcel would arrive and was told driver out of hours, delivered tomorrow. Delivered 6.30 by relief driver
02/12/13
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
failed collection 1st day.
02/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
I am extremely pleased I discovered your site (Money Saving expert). Easy ordering, great price, next day pick up and 6 day delivery to Aus!
02/12/13
Fantastic news, Thank you very much :-)
Great links to different courier companies. would have preferred a timed collection
02/12/13
You failed to pick up the packages at the correct time therefore they are still at my house
02/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
02/12/13
easy and quick
02/12/13
