We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,008 reviews.
No comment left by this customer.
11/11/13
Very easy site to use
11/11/13
my item arrived totally broken PLEASE CONTACT ME ASAP ON 01709 326058 XXTYVVM XX
11/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
perfect. I don't select the parcel monkey option as you sent 2 different firms for my 2 parcels. inconvenient
11/11/13
Service was good, still think that for a parcel that costs 12.90Euros the other direction it was far too expensive.
11/11/13
No comment left by this customer.
11/11/13
Very Fast International Delivery - Customer was very pleased
11/11/13
Fantastic news, Thank you very much :-)
excellent service highly recommend
11/11/13
Thank you and it's great to see you will be recommending us.
I selected 'Next day delivery' but it took 6 days to be delivered because driver could not find location.
11/11/13
Our Response: 05/11/13 17:16 The driver was not able to deliver these goods as the address details are incorrect/incomplete.
Perhaps issue an email to indicate delivery has been made would be useful otherwise great thank you.
11/11/13
No comment left by this customer.
11/11/13
simple, easy, ontime collection
11/11/13
Excellent service. Thanks
11/11/13
Excellent service -best I've used - and cheapest
11/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
11/11/13
Excellent service and great price. My only criticism is that pickups have all been late afternoon which means waiting in all day.
11/11/13
Great Service!
11/11/13
Stunning service, a big parcel delivered exactly as planned. Thank you. Great value
11/11/13
It's great to see you are so pleased with our DX Freight service :-)
you are very good will need your services again today :)
11/11/13
Brilliant news!!
No comment left by this customer.
11/11/13
No comment left by this customer.
11/11/13
No comment left by this customer.
11/11/13
Very happy with service, thanks
11/11/13
Good service
11/11/13
fantastic as always
11/11/13
no comment
11/11/13
The item - and box - was delivered substantially damaged, despite more than adequate packaging (bubble wrap; polystyrene)! Not happy.
11/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
It woudl be good if you could be more specific about your pick up timings and have communication with your drivers.
11/11/13
Our Response: There is some tracking for this service via the green globe icon within your account. If you had clicked on it you would have seen the item was signed for by Coleman on 04.11.13 at 11:13
Service good, but I was unable to track the delivery. Had to wait till my customer said it was received.
11/11/13
There is some tracking for this service via the green globe icon within your account. If you had clicked on it you would have seen the item was signed for by Coleman on 04.11.13 at 11:13
Great service good com's will use again
11/11/13
the parcel was not picked up as arranged so i missed two days pay. It would have been nice to have had a phone call to say sorry we cant get
11/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
11/11/13
got in touch with the person the parcel was going to, they said it was packed extremely well and delivered next day at 10 am -very pleased
11/11/13
Excellent - fragile all the way to Channel Islands - customer received in perfect condition , well done all I get from Hermes is broken
11/11/13
Fantastic news, Thank you very much :-)
My parcel should have been delivered on Thursday, and has still not been received and it is now the following Monday
11/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
i have been using parcel monkey now for 3 months and the service is first class.My customers seem very happy with my deliveries.
11/11/13
Fantastic news, Thank you very much :-)
ITEM STILL NOT COLLECTED AND NO NOTIFICATION AS TO WHY? CAN'T GET IN TOUCH WITH YOU ??
11/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team via the "support" section of your account who will look into this further for you.
Easy to use and efficient
11/11/13
Thank you very much.
no comment
11/11/13
no comment
11/11/13
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