We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
No need to comment further - very efficient - very good! If possible it would be good to know the collection time.
17/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
They didn't call the day they said but collected the following.
17/11/13
No comment left by this customer.
17/11/13
I booked three collections none of which turned up. None of the tracking numbers I was given worked, and you have no phone number.
17/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Collection failed three times, was delivered 2 days late. Was told the driver went back the same day, which was a lie. Will not use again.
17/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Suberb, excellent service from booking shipment to final delivery.
17/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
17/11/13
Cheap, quick and easy
17/11/13
Parcel was collected late, at 6:30pm.
17/11/13
Our Response: This is a bit late for which we apologise on behalf of the courier concerned.
Courier failed to pick up parcel. No explanation given. Not impressed.
17/11/13
No comment left by this customer.
17/11/13
Fast and efficient
17/11/13
U should give a date and time for pick up. U missed ours coz u said a date and didn't turn up after we waited in all day.
17/11/13
Collected early on time delivered next day no problems reccomended
17/11/13
Thank you and it's great to see you will be recommending us.
Great service...Would be great to get an estimated Parcel pick up time from Parcel Force if possible
17/11/13
no comment
17/11/13
2nd yime of using parcel monkey and would highly recommend. great price great delivery.
17/11/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
easy to do. spot on will use again.
17/11/13
no comment
16/11/13
My request was given to Courier who failed to collect on the day allocated. they failed to collect on the next two rescheduled days
16/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Great now you have the option that the driver can bring the ticket, as I only have access to a printer at work. Excellent for Ebay thx.
16/11/13
And a big thank you for booking with us :-)
picked up on time with no problems I always use parcel monkey. never had any problems keep up the good work
16/11/13
We will always try our very best.
Very happy with Parcel Monkey.
16/11/13
Easy quick service.
16/11/13
goods collected in a battered old van, goods left at delivery address without signing & damage.
16/11/13
Our Response: Tracking shows Signed for by 'LWN:28 - BENT' at 16:24 on Tuesday 12th November.
very giod easy to use service. every step explained. will use again.
16/11/13
Fantastic news, Thank you very much :-)
no comment
16/11/13
Great service!!!
16/11/13
Good service from ParcelMonkey, but Parcelforce was a day late in picking up the parcel.
16/11/13
no comment
16/11/13
Placed order Saturday for the Monday pick up in London and was delivered to Lancashire Tues Morning. Couldn't be better. Brill thank you.
16/11/13
Brilliant news!!
no comment
16/11/13
Very impressed picked up and delivered to sydney australia in quicker time than expected .Would recommend to others
16/11/13
It's great to see you are so pleased with our own International service :-)
not sure why I have to print a label,the courier always turns up with one already printed
16/11/13
no comment
16/11/13
no comment
16/11/13
Tracking details noticeably slower once in Spain but a great and fast service. Very satisfied. Well done.
16/11/13
Thank you very much.
Very easy and brilliant service from City-Link
16/11/13
no comment
16/11/13
no comment
16/11/13
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