We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,644 reviews.
Everything was collected and delivered in time at a really affordable price.
25/11/13
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
Good service. Will use again.
25/11/13
Fantastic news, Thank you very much :-)
pick up at 5.30 a little annoying having to stay in all day . you could have said afternoon and i would have done shopping in the morning.
25/11/13
We would love to say that but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
1 day late picking up parcel
25/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
A tighter time slot would be good, even "morning" or "afternoon".
25/11/13
excellent service
25/11/13
Very good sevice and really quick to responed
25/11/13
Good price, efficient service, highly recommended.
25/11/13
Thank you and it's great to see you will be recommending us.
Very straight forward process. Cheaper than the other courier websites I've used so far. Thanks.
25/11/13
Excellent service from the driver.
25/11/13
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
Great pickup same day by city link and arrived at destination next day. Great service from start to finish thanks
25/11/13
better updates from DX in terms of collection/delivery times, but not PM's fault - great service all round
24/11/13
Your service is very good, city link however take a while for their system to produce labels, Was waiting a good few hours on a sunday night
24/11/13
On behalf of the courier concerned please accept our apologies for the delay in label generation. Rest assured we will speak to them about this.
Parcel booked easily and collected as instructed. Thank you
24/11/13
Couldn't have asked for better, the package I sent arrived 4 days (to West coast USA) after I had it collected :).
24/11/13
no comment
24/11/13
Great sevice.
24/11/13
no comment
24/11/13
Great service again - picked up late morning, delivered 9am the next day to a happy client! Keep it up!
24/11/13
We will always try our very best.
Great service, great price, good website
24/11/13
three days late on collection. Never use you again...rubbish...not cheap
24/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
City Link delivered on time at a very reasonable price. No problems, but they could do with another depot nearer to me (Wimbledon closed!).
24/11/13
Courier did not arrive to collect on arranged day, waited another day, delivery delayed, customer not happy.
24/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
the service was very good ,, but a time slot for the pick up would be better .
24/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
yet another hassle free shipment. collected on time and delivered on time.
24/11/13
The only added value would be knowing in more detail when the parcel would be picked up.
24/11/13
very good fantastic easy to use and very very pleased
24/11/13
The parcel was delivered far quicker than I expected. There are no obvious improvements I could suggest to an already excellent service.
24/11/13
The service was very good and so much cheaper than Post age would have been
24/11/13
efficient service
24/11/13
no comment
24/11/13
Collection scheduled for 12th Nov.
24/11/13
no comment
24/11/13
no comment
24/11/13
no comment
24/11/13
courier did not knock loud enough. just asumed as tv was off nobody was home and just posted card through door. then was unable to rebook fo
24/11/13
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