We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,644 reviews.
Parcel collected, as agreed, by a polite man. Delivered to Australia on the 5th working day. Exceptionally pleased with the service.
25/11/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
I specifically wanted a next day delivery which wasn't observed.Fri collect Sat delivered.It was still in depot Sat to be delivered Monday
25/11/13
Our Response: If you wanted a Saturday delivery then you should have booked the Saturday delivery service we offer and not the next working day service that you selected.
As good as always Julie
25/11/13
Cheers Julie ;-)
No problems at all. Well done!
25/11/13
well done again
25/11/13
No comment left by this customer.
25/11/13
fantastic as always
25/11/13
The pacel hasn't been delivered on time as suggested (2-3 days) and the box has been torn and damaged upon delivery. Not happy with service.
25/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Easy to use website. Label bag pre printed and delivere by driver on collection. Fast service reasonable price
25/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
very good service, no fuss and excellent communication.
25/11/13
Excellent, cheap and efficient service. Thats why I always use parcel monkey. Keep up the good work
25/11/13
We will always try our very best.
No comment left by this customer.
25/11/13
Swift service, pleasant driver and very reasonable price.
25/11/13
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
Collection arranged for Monday, driver arrived, wrong equipment, agreed to return following day & didn't. Had to chase for wed collection
25/11/13
clear instructions and simple tracking. thanks.
25/11/13
And a big thank you back for booking with us :-)
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
Items arrived broken & we have never had this problem in the past
25/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
First Class service again!
25/11/13
Fantastic news, Thank you very much :-)
Great service as always!
25/11/13
Would be better to add a time of collection for packages but overall good service
25/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
25/11/13
Faultless service to date - thank you.
25/11/13
No comment left by this customer.
25/11/13
Took a little longer than the three days, but that's OK. Have not had a condition report yet.
25/11/13
great service thank you
25/11/13
EASY TO USE, CHEAP,AND QUICK
25/11/13
very good
25/11/13
No comment left by this customer.
25/11/13
Excellent service,as always
25/11/13
No comment left by this customer.
25/11/13
prompt and reliable
25/11/13
Excellent service and price , thanks .
25/11/13
No comment left by this customer.
25/11/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
