We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,982 reviews.
The best. By far .....
18/11/13
Thank you very much :-)
Used international priority to France twice. UK good response. France a little slow in distribution?
18/11/13
No comment left by this customer.
18/11/13
Collected and delivered on time and as usual a great service at a competitive price.
18/11/13
Very cheap, but the box was virtually destroyed when it arrived (I have pics). It was a test of your service for my online bike shop - FAIL
18/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Fast, easy & reliable
18/11/13
Good sufficient service, easy to follow instructions. Will definitely use again.
18/11/13
Fantastic news, Thank you very much :-)
did not collect item as you agreed , after texing you, still waiting for a collection. dont bother,wont be using you ever again just refund
18/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Courier DIDNT COME TILL 1715 BUT OUR OFFICE CLOSES AT 1700 , STRANGE TIME TO COLLECT PARCELS
18/11/13
Our Response: Why? It is made clear when you book that the collection window is open until 6pm.
Excellent service . Would use again
18/11/13
Fantastic news, Thank you very much :-)
time taken to deliver just a little long
18/11/13
It would great if you were able to give an idea of a time slot - am or pm for collection, but other than that everything went smoothly
18/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
18/11/13
Great service
18/11/13
prompt collection and delivery happy customer
18/11/13
very good will use again
18/11/13
none
18/11/13
Excellent service *****
18/11/13
Great service. More specific time slots for parcel pick up would be great though. Otherwise very happy with the service.
18/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
late collecting and item in parcel got damaged in transit
18/11/13
You did not another courier on the day i booked! my client therefore had to wait, not very happy, i had to contact you to fix the problem
18/11/13
No comment left by this customer.
18/11/13
Supply a collection time and not just a date as I have to stay in all day. Tesco can specify deliveries to the hour, why can't you.
18/11/13
The reason is Tesco operate their own fleet of vehicles and we work with different couriers and have to operate around their working practices.
Perfect!!! Thank you
18/11/13
And a big thank you for booking with us :-)
excellent service, really speedy delivery - highly recommended!!
18/11/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
18/11/13
EXCELLENT SERVICE
18/11/13
Nice service.
18/11/13
great service 1000%. use again
18/11/13
very reasonable price, was efficient and easy
18/11/13
The service was very quick and simple. I will definately use you again.
18/11/13
Everything happened as it should! Many thanks, will become a regular customer!
18/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
18/11/13
No comment left by this customer.
18/11/13
good good as all ways ,,A++++
18/11/13
Would help if pick up gave time of am or pm. Save waiting in all day
18/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
18/11/13
Same day collection might be nice, sometimes
18/11/13
Honestly there is nothing to add to your great service. So happy with it
18/11/13
Brilliant news!!
The pick up was 3 hours late and when I phoned the courier direct it wasn't even on their system. Will not use again.
18/11/13
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