We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,982 reviews.
very good but you need to tell people if the post code was not put in right! had to chase you on previous parcel as collection never arrived
19/11/13
No comment left by this customer.
19/11/13
very good service thanks
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
This is the second time a parcel was not collected on the scheduled day. In this instance it was collected by Courier a day later.
19/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Excellent service will look to usuing you again.
19/11/13
No comment left by this customer.
19/11/13
Good service
19/11/13
No comment left by this customer.
19/11/13
It would be helpful to have an idea of a collection time, please. I waited in all day and the parcel was finally collected at 4:15pm
19/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Everything worked to plan, keep up the good work!
19/11/13
We will always try our very best.
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
easyer use of web booking
19/11/13
job well done
19/11/13
no comment
19/11/13
fast international delivery at a very reasonable price
19/11/13
It's great to see you are so pleased with our own International service :-)
no need to change anything
19/11/13
no comment
19/11/13
no comment
18/11/13
this parcel has still not been collected missed 1st driver even thogh we were in rearranged twice no show waited in all day not good at al
18/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
the parcel was left without a valid signature at the wrong address, when enquiries were made it took numerous phone calls to trace.
18/11/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
no comment
18/11/13
no comment
18/11/13
Easy to arrange delivery - no problems!
18/11/13
Timely collection and delivery, all good
18/11/13
Parcel was not collected two days in a row, 8 phonecalls to try and resolve. Almost lost our valuable sale due to Courier's inadequacies.
18/11/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
First time user and everything went to plan. Will definatly use again :)
18/11/13
Thank you for making your first booking with us and please come back soon :-)
no comment
18/11/13
FIRST CLASS AS ALWAYS
18/11/13
no comment
18/11/13
Quick and efficient service.
18/11/13
no comment
18/11/13
you did very well collected on time delivered safely on time. Your web site is a bit dated and needs updating.
18/11/13
It recently has been!!
no comment
18/11/13
simple and very efficient - will use again!
18/11/13
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