We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
No comment left by this customer.
04/12/13
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04/12/13
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04/12/13
Save for hiccups with DX as its first time, everything is looking good with you guys
04/12/13
No comment left by this customer.
04/12/13
It would be nice to inform people of duty charges before the items are sent out.
04/12/13
All International bookings with us are sent under DDU ( Delivered duties unpaid. ) As such we can't control the action / charges raised by International customs officers.
Alway's a good service ***** - still wish you could do Am or Pm collections or delivery's
04/12/13
We do offer timed deliveries with City Link.
Will be using you again, thank you
04/12/13
No comment left by this customer.
04/12/13
Always a good service up till now
04/12/13
No comment left by this customer.
04/12/13
2 of the chairs were badly s****ped and damaged in transit, i had to refund the buyer £50
04/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
great
04/12/13
.
04/12/13
Parcel collected as promised and delivered as promised. Excellent.
04/12/13
Fantastic news, Thank you very much :-)
A++++++++++++++++++++++
04/12/13
No comment left by this customer.
04/12/13
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04/12/13
No comment left by this customer.
04/12/13
Yes will definately use you again! Much better than My hermes who could not collect my parcel!
04/12/13
No comment left by this customer.
04/12/13
all good
04/12/13
It would be nice to know a roughly collecting time (e.g from 8.30am - 5pm) so that it is possible to cover the complete time frame.
04/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
04/12/13
No comment left by this customer.
04/12/13
No comment left by this customer.
04/12/13
No comment left by this customer.
04/12/13
No comment left by this customer.
04/12/13
Parcel delivery received on the 6th day of collection. Though 3 to 4 days was given, but still OK. Thanks
04/12/13
very good
04/12/13
Thank you very much :-)
Possibley the worst experience in my life, wouldn't recommended my worst enemy to use your service. Rude staff with false infomation.
04/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
04/12/13
Great service. Will use again!
04/12/13
Fantastic news, Thank you very much :-)
A very good service, never been let down.
04/12/13
Exactly what it says on the tin!
04/12/13
No comment left by this customer.
04/12/13
No comment left by this customer.
04/12/13
Brill service arrived in good time
04/12/13
No comment left by this customer.
04/12/13
Fabulous service and very good value. Only improvment could suggest is if you could give specific pick-up times, even if just a.m. or p.m.
04/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
