We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,644 reviews.
very pleased, although same day pickup options would be great.
26/11/13
Excellent as usual
26/11/13
my package sceduled for collect 20th NOV not collected till 21st, not notifyed. I had to ring cognsignee, driver good man.
26/11/13
No comment left by this customer.
26/11/13
Fast delivery. Good communication. Shame you don't insure liquids!
26/11/13
very efficient and was very impressed with the service
26/11/13
Item arrived damaged
26/11/13
No comment left by this customer.
26/11/13
No comment left by this customer.
26/11/13
Collected and delivered as agreed. Cant ask more
26/11/13
No comment left by this customer.
26/11/13
broke the contents
26/11/13
no problems on this occasion
26/11/13
answer my complaints when it does not go well
26/11/13
Apart from the van being unwritten and the driver being a relief driver with nothing to show who he was or worked for. Brilliant......
26/11/13
NOT COLLECTED ON THE DAY ARRANGED. LABEL NOT AVAILABLE TO PRINT UNTIL DAY OF COLLECTION. BOTH ISSUES CAUSED UNNECESSARY ANGST NOT HAPPY/
26/11/13
Excellent service, no complaints. Only thing i would have liked would have been a collection time eg between 1 and 3
26/11/13
Acctually come
26/11/13
Very good service :)
26/11/13
excellent service all round - cannot fault - communication, collection - 5-stars
26/11/13
Excellent service again, many thanks.
26/11/13
Improve the website for customers you should be able to print invoices from orders with every other carrier you can do this
26/11/13
was booked in for next day delivery. took 2 days to be delivered. no attempted delivery before second day.
26/11/13
Thank you we will use you again
26/11/13
I am yet to receive the full consignment, have contacted Courier 3 times but no resolution. Rude driver in unmarked van. Very unhappy.
26/11/13
No comment left by this customer.
26/11/13
Very efficient service will definitely use again
26/11/13
No comment left by this customer.
26/11/13
No comment left by this customer.
26/11/13
nice easy way to send parcels
26/11/13
Men were very polite and came first thing to collect parcel, dont think you can improve service to abetter standard
26/11/13
No comment left by this customer.
26/11/13
No comment left by this customer.
26/11/13
Excellent service as always. On time and professional.
26/11/13
I went thro all the proceedures only to be told that the value of the goods exceeded the service. you have lost a regilar customer
26/11/13
From the initial quote, booking the pick-up, receiving the label, printing the label & driver arriving all very slick. Thanks!
26/11/13
It was collected and delivered as expected. Simples.
26/11/13
right questions asked may help if in feet and inches for the older folk poss conversion table would help but am well happy with the service
26/11/13
Brillant service with quick delivery to the Maldives. Will recommend and use again
26/11/13
A more specific time of collection would be very useful.
26/11/13
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