We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,982 reviews.
Top Notch !!!
19/11/13
Very quick service to China!
19/11/13
It's great to see you are so pleased with our own International service :-)
no comment
19/11/13
Great service but would like the option to drop off if using City Link since I live fairly near to a depot.
19/11/13
You can!!
my local hermes delivery / collection man is so reliable i can almost set my clock by him......thank you brian
19/11/13
We don't use Hermes!!
delivered suprisingly quick!... very happy with service
19/11/13
No comment left by this customer.
19/11/13
great that item was picked up by my instruction on the website, didn't need to wait in for collection.
19/11/13
No comment left by this customer.
19/11/13
The price was right, the system of booking was good and the collection info was good. I have yet to check with the customer about delivery.
19/11/13
When it goes wrong its a problem to get in touch for info...
19/11/13
Very Poor. If there was a more negative option I would have chosen it. Its probably of no consequence, but we will never use you again.
19/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Prompt collection and prompt delivery!
19/11/13
No comment left by this customer.
19/11/13
Still no response to my previous complaint about surcharge not refunded. Email, online chat, here, twitter nothing. BAD CUSTOMER RELATIONS!
19/11/13
Pretty easy to arrange and recipient very pleased that parcel arrived swiftly and safely.
19/11/13
try to give a pick up time
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
excellent service once again fully recommended
19/11/13
Thank you and it's great to see you will be recommending us.
Excellent service , thank you
19/11/13
Good service, simple to use, competitive, will use again. Thank you!
19/11/13
Very pleased - easy & speedy delivery will certainly use again
19/11/13
I was ok with the service at the end, but there was no communication at all! My parcel wasn't picked up for 3 days, that cost me a lot.
19/11/13
No comment left by this customer.
19/11/13
No comment left by this customer.
19/11/13
Last time city-link failed to collect the parcel.. i was disappointed for the first time.. this time they made it..
19/11/13
Good service
19/11/13
Very happy!
19/11/13
No comment left by this customer.
19/11/13
Good service, very many thanks!
19/11/13
No comment left by this customer.
19/11/13
Pick up fine, delivery next day good, and price good. will use again when needed.Thankyou
19/11/13
Excellent transaction --very pleased with service --many thanks
19/11/13
Good value for money will use the service again.
19/11/13
the transaction was perfect from order until delivery, will use again
19/11/13
Excellent service , once again !
19/11/13
Thank you very much :-)
No comment left by this customer.
19/11/13
You turned up a day late with no contact, I had to ring a number of times to get to the bottom of what was happening.
19/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
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