We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,644 reviews.
Good service. No 2% surcharge on paypal please, its only you and parcel2go who do this. No other company. That bits poor!
27/11/13
PayPal is a very expensive service and in order to keep our prices as low as possible, to use this payment method we do have to apply the 2% surcharge. A free alternative is available though.
first class
27/11/13
Happy with service and pricing.
27/11/13
no tracking on night freight, an have been on hold for 12 mins +
27/11/13
Our Response: DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
Great price, good service will use again
27/11/13
No comment left by this customer.
27/11/13
Very pleased with the service
27/11/13
Good Service
27/11/13
Hi collection was as stated. delivery was very good as the parcels were delivered on different days
27/11/13
No comment left by this customer.
27/11/13
Excellent Service Yet Again
27/11/13
No comment left by this customer.
27/11/13
No comment left by this customer.
27/11/13
No comment left by this customer.
27/11/13
Third time i have used parcel monkey, flawless service start to finish.
27/11/13
Fantastic news, Thank you very much :-)
All fine.
27/11/13
very pleased as always , and will always recomend to others
27/11/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
27/11/13
EXCELLENT!
27/11/13
l have used Parcel Monkey for years. That says it all really. Great service, and prices.
27/11/13
Thank you very much for your long term business :-)
we paid for next day delivery from one business customer to another business customer, I can see from the tracking information you attempted
27/11/13
Our Response: The service you booked is advertised as 24 / 48 hours.
Collection and delivery were as promised. Sometimes need to send goods more valuable that the £1000 insurance limit.
27/11/13
ver ygood as usual
27/11/13
perfect.. will use again. many thanks
27/11/13
No comment left by this customer.
27/11/13
Very poor. Sent Van with no tail lift to collect 100KG item twice! Had to wait 5 days for consignment. Not happy at all
27/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
27/11/13
No comment left by this customer.
27/11/13
It would be nice not to have to wait in all day, fix that problem, and you are excellent
27/11/13
Our Response: At the moment we can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
27/11/13
I send many parcels every week via Parcel monkey, they are the best !!!!
27/11/13
Fantastic news, Thank you very much :-)
Excellent
27/11/13
collected on time. driver very friendly & helpful, thanks again
27/11/13
waited in a while for parcel to be collected, tracking service was good
27/11/13
no problems at all - arried on time
27/11/13
On this particular service I paid for 2-3 day shipping, the customer has still not received it after 8 days!
27/11/13
Our Response: As you can see in the tracking this is because of an incorrect address issue.
two late collections from last five orders......collected a day late on each occasion
27/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
27/11/13
The item was smashed beyond recognition and I packaged it EXTREMELY well. Will never use parcel monkey again.
27/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
10 out of 10.
27/11/13
Thank you very much :-)
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