We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
Simple to use, clean looking website. Can we have an ios
06/12/13
Tracking slow to appear otherwise 5 star
06/12/13
Everything was fine. My customer e-mailed me to say the parcel had arrived safely. The estimated arrival time is a very welcome addition.
06/12/13
We are pleased to see you like the improvement made by City Link :-)
Great communication (emails) throughout to keep me updated. Great courier at best price with great delivery.
06/12/13
thank you, good company with various choices of delivery options.
06/12/13
No comment left by this customer.
06/12/13
fast efficient service.
06/12/13
Such a convenient, value for money service. I will be using again for sure.
06/12/13
Kept me waiting outside in the rain at the depot for about 10 minutes but really pleased my parcel got there the next day.
06/12/13
No comment left by this customer.
06/12/13
Great service but the collection guy was miserable!!
06/12/13
no comment
06/12/13
Perfect better and cheaper than any where else and on time
06/12/13
Fantastic news, Thank you very much :-)
very happy!
06/12/13
no comment
06/12/13
2 consignments, both very very carefully packed, arrived with damaged contents. Apparent rough handling.
05/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
very good, fast collection and I will recommend this service to any one.
05/12/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
I was unable to open the shipping instructions attachment which would give me the tracking number necessary to ship with Parcel Force. I em
05/12/13
Polite driver collected and was delivered in the time specified, thank you.
05/12/13
Collected on time, package arrived next morning, sooner than expected but all to the good. Pleasant delivery driver in clean van.
05/12/13
Brilliant news!!
thought the service was great and easy and great value
05/12/13
no comment
05/12/13
very good service
05/12/13
no comment
05/12/13
no comment
05/12/13
no comment
05/12/13
very easy to book the parcel, prompt pick when requested morning, friendly driver delivered...all good thanks
05/12/13
my item was supposed to be collected on friday the 29th november but wasn't collected till tuesday the 3rd of december!!
05/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Excellent job parcel monkey........you manged to find me a competitive price
05/12/13
Fantastic news, Thank you very much :-)
parcel didn't arrive within timescales, took an extra day so could have booked a cheaper service elsewhere
05/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
arrived on time thank you.
05/12/13
no comment
05/12/13
no comment
05/12/13
Parcel monkey have not let me down and all of my parcels have arrived on time with no fuss. Thanks
05/12/13
Fantastic news, Thank you very much :-)
very happy with the service you provided
05/12/13
no comment
05/12/13
You have not collected the item
05/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Delivered on time, we'll done
05/12/13
No comment left by this customer.
05/12/13
No comment left by this customer.
05/12/13
