We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
Grandsons Christmas toys broken on arrival very upset as now I have no time to replace them,so upset as it's his first Christmas .
10/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
10/12/13
no comment
10/12/13
Excellent service and item delivered in good health. Only complaint was collection time from home, came at 3pm! maybe slots could help all
10/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
10/12/13
thoroughly delighted by the service and value for monkey. Will definately use again
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
i was very unhappy as i paid for next day delivery and it took 3 days to arrive at its destination,
10/12/13
Our Response: It took a day longer than normal for which we apologise. However this is the peak season for deliveries and small delays can and will happen.
No comment left by this customer.
10/12/13
The parcel arrived intact and on time. All I could ask for. No complaints.
10/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
Easy transaction, collected on time, Would always use again.
10/12/13
Bought a 24 hour service but it didn't arrive on the scheduled day - it was a day late
10/12/13
Our Response: There was a delay getting the item to Northern Ireland for which we apologise.
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
very fast and great service. just inconvenient that only uk credit cards are allowed
10/12/13
Amazing quick service.
10/12/13
Thank you very much :-)
No comment left by this customer.
10/12/13
2 day delivery service perfect will use again
10/12/13
No comment left by this customer.
10/12/13
no problems at all
10/12/13
Excellent service, 1st time I have used, but will use again, collected on time and good value for larger items.
10/12/13
Thank you for making your first booking with us and please come back soon :-)
An approximate time of collection would help e.g. between 09:00-11:00hrs
10/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
10/12/13
perfect!
10/12/13
Easy service to use, fast and efficient, the driver bringing labels too made it all so easy. Great service, thank you
10/12/13
All Good Thanks,Will use again.
10/12/13
Picked up when you said you would and delivered it half way down the country the following day. Couldn't ask for more.
10/12/13
Fantastic news, Thank you very much :-)
Too many restricted items, I cannot see what all the fuss is about. The item I sent was perfectly safe !
10/12/13
1st time I've used this service... Won't be the last! Can't believe how much better (& cheaper) it was than parcelforce.
10/12/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
Could not track item but arrived on time many thanks.
10/12/13
easy to use, reasonable priced, would recommend
10/12/13
Thank you and it's great to see you will be recommending us.
Parcel arrived safely.
10/12/13
Very good thank you. Ken
10/12/13
