We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
I was emailed saying pick up would be a Thursday. I stayed in all day, nothing. Parcel picked up Friday afternoon. Delivered Monday, not Fri
05/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Very reliable service will definitely recommend to family and friends. Very pleased thank you.
05/12/13
Thank you and it's great to see you will be recommending us.
Everythin was fine I was very happy with the service
05/12/13
I was advised to print off label for parcel but it was not necesary as driver arrived with one.
05/12/13
pickup was timely, and very helpful. easy and cheap. Kxx
05/12/13
no comment
05/12/13
A good easy website to use
05/12/13
no comment
05/12/13
I was very impressed with the rapidity at which my parcel went from Hull to Essex in less than 24 hours! thanks you!
05/12/13
wicked ;-)
no comment
05/12/13
This was the first time I have sent large parcels and using parcel monkey totally took the stress away absolutely brilliant service!
05/12/13
Fantastic news, Thank you very much :-)
good value. fast and reliable.
05/12/13
no comment
05/12/13
very good
05/12/13
Parcel damaged - picked you as a company with the thought of security that my vintage furniture would not be irreparably damaged
05/12/13
Our Response: I am sorry to read that but we do state that free standing furniture is shipped at the senders risk. Also you only declared it's value as £50!!!
great no problems
05/12/13
There is nothing I need to say that can inprove your service. Perfect
05/12/13
Fantastic news, Thank you very much :-)
no comment
05/12/13
great service :-) would always use
05/12/13
Another great, cheap collection/delivery. Cannot fault it.
05/12/13
Not as good as last time waited too long for pick up
05/12/13
My parcel was not picked up on the scheduled date and is still waiting. I will not use this service again.
05/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Could not have been easier
05/12/13
no comment
05/12/13
cheap delivery with parcelforce.happy with service
05/12/13
Excellent service from City Link 5*
05/12/13
Much better prices than the direct websites of those used but in my case shocking service from Parcel Force who "forgot" to collect 3 times!
05/12/13
Never let down
05/12/13
Our Response: So it should have been 5 stars then!! ;-)
no comment
05/12/13
no comment
05/12/13
Faultless service
05/12/13
Thank you very much :-)
no comment
05/12/13
No comment left by this customer.
05/12/13
excellent service collected as stated.
05/12/13
when I booked it had a no label sign required !! but upon paying had a link for labels that were required ! my only fault everything else ve
05/12/13
more detail on when the pick-up will occur please!
05/12/13
Thank you once again for such an excellent service, you are my star company of the year. Merry Christmas to you all
05/12/13
That's so nice of you and Merry Christmas to you from the ParcelMonkey team :-)
courier turned up early, so no having to stay in all day. Very pleasant driver and very professional
05/12/13
No comment left by this customer.
05/12/13
No comment left by this customer.
05/12/13
