We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
No comment left by this customer.
11/12/13
parcel left thurs am didn"t get to destination until mon am thought i had paid for next day delivery
11/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. The whole courier industry is now operating at peak so small delays are inevitable for some customers at times.
Deletes honest opinions.
11/12/13
no ways, you guys are mint
11/12/13
No comment left by this customer.
11/12/13
Parcel Monkey is one of the few services I have used recently for which I cannot think of any improvements. Keep it up, outstanding.
11/12/13
We will always try our very best and thank you very much.
No comment left by this customer.
11/12/13
Great company, speedy delivery, happy customer :-)
11/12/13
No comment left by this customer.
11/12/13
I always use parcel monkey for international shipping and it has been very reasonably priced and mostly trouble free
11/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
11/12/13
No comment left by this customer.
11/12/13
Next day service did exactly what it said on the tin. I really valued the indicative delivery slot you provided on the web too! Thanks.
11/12/13
No comment left by this customer.
11/12/13
item arrived okay
11/12/13
Satisfactory. Very good
11/12/13
No comment left by this customer.
11/12/13
This was the first time I had used your service. It took me a while to work through the site and sign up. I saved money with Parcel Monkey.
11/12/13
Thank you for making your first booking with us and please come back soon :-)
Excellent service - will be using again.
11/12/13
No comment left by this customer.
11/12/13
Used a few times now = great service would recommend & use again
11/12/13
Thank you and it's great to see you will be recommending us.
It was an excellent service as usual, I recommend it to all my friends
11/12/13
You do exactly as promised.
11/12/13
No comment left by this customer.
11/12/13
No comment left by this customer.
11/12/13
very poor item was broken when got there and have heard nothing back from emails
11/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Service was excellent - collected on correct day and delivered within 3 days to UAE! Will definitely use again
11/12/13
It's great to see you are so pleased with our own International service :-)
Very easy and effective service
11/12/13
I would have preferred to know the day before about delivery times rather than the delivery day itself
11/12/13
Awesome, fast, quick and efficent!
11/12/13
Efficient booking system but courier didn't turn up. Re-scheduled, then courier came twice! OK in the end!
11/12/13
No comment left by this customer.
11/12/13
Probably one of the most efficient services I have used, will definitely use again and recommend to others
11/12/13
A rough guide on collection time would be good 8-6 isn't really a modern day service
11/12/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Always good. Easy to book, quick to collect and always delivered safely on time.
11/12/13
Fantastic news, Thank you very much :-)
My first experience using the Parcel Monkey service and it has been "excellent" .. Easy website to navigate and use, and best prices. Thanks
11/12/13
Thank you for making your first booking with us and please come back soon :-)
parcel arrived on time thanks.
11/12/13
No acknowledgement screen on placement of order. Very disorientating for new customers
11/12/13
Easy to book. Collection was as planned and parcel arrived at destination in oz 5 days later simples!
11/12/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
11/12/13
