We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,981 reviews.
would be good to have a few more quotes where there would be no need to print out labels
21/11/13
no comment
21/11/13
Would be good to have tracking info
21/11/13
Full tracking is available via the green globe icon next to the order in question when viewed from your account.
I was very happy with the service. It was cheap, quick and hassle free. And the text messages are a nice touch.
21/11/13
The labels sometimes take hours before they are ready to print. Otherwise perfect service.
21/11/13
Labels are only sent to our customers once the courier themselves have confirmed the booking which is why there can be a delay at times.
no comment
21/11/13
Great sevice from parcel monkey and DX no problems
21/11/13
It's great to see you are so pleased with our DX Freight service :-)
Delivery on time, great service
21/11/13
Great service at a great price. Highly recommend!!
21/11/13
Thank you and it's great to see you will be recommending us.
very pleased with service
21/11/13
no comment
21/11/13
I was very pleased with your 24hr delivery service, fast and good value.
21/11/13
i guess you done your job ok, but Courier are ****! both items wrecked, but they don't want to know. Disgraceful! Disgusted!
21/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
I have used your company many times and have never had any problems at all.
21/11/13
Fantastic news, Thank you very much :-)
no comment
21/11/13
no comment
21/11/13
no comment
21/11/13
no comment
21/11/13
no comment
21/11/13
Other than better time bracket for collection this service was A++ for me items arrived intact unlike myhermes shot-putt couriers , thanks.
21/11/13
At checkout the site didn't conf which service I paid for. I thought I paid for the Sat b/f 1pm but City Link said it was std service. Not
21/11/13
Our Response: You did pay for a Saturday service and you did get a Saturday delivery.
no comment
21/11/13
Sent on Friday, arrived Wednesday. Can't complain about that.
21/11/13
Found the service very good - the parcel was picked up and delivered without any issue
21/11/13
Super service
21/11/13
Brilliant service from pick up to drop off RIP Royal Mail ;-)
21/11/13
parcel did not arrive on friday 15th, DX did not contact, i had to chase, then I was called on monday 18th, driver was on site, no pre call
21/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
21/11/13
thanks
21/11/13
I have been impressed with the efficiency of the service, collecting. Hope the delivery is equally so. Besst Wishes, Brigitte
21/11/13
No comment left by this customer.
21/11/13
No comment left by this customer.
21/11/13
hi, thank you for your service, I will definitly recomend you to my friends!
21/11/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
Got there in 5 days as promised. Prefer to be given time for collection rather than wait whole day. Would use again.
21/11/13
Your same day collection was unfortunately the following day. Compensation, please?
21/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
item arrived damaged ,have sent a email to you ref this ,am still awaiting a reply, for further info on damage contact 07771566969 thank yo
21/11/13
Our Response: Our support team will look into this issue for you and be in touch shortly.
great service as usual
21/11/13
was supposed to turn up on 15 th.not me phone and find out on 18th tht its not being collectected till 19th
21/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
great service.
21/11/13
No comment left by this customer.
21/11/13
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