We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
EASY QUICK PROCESS EXCELLENT WEB SITE DOES EXACTLY AS INFORMED PARCEL ARRIVED QUICKER THAN EXPECTED REALLY HAPPY WOULD USE AGAIN & AGAIN
07/12/13
Brilliant news!!
No comment left by this customer.
07/12/13
Collected on right day and quickly & safely delivered. Thank you.
07/12/13
Good service at a fair price.
07/12/13
Packages (2) were not collected on the day designated due to the consignment being given to the wrong driver at depot.
07/12/13
Brilliant
07/12/13
the box was well packed but has arrived at destination & items inside badly damaged either box has had heavy items ontop or dropped
07/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
easy and clear website
07/12/13
No comment left by this customer.
07/12/13
EVERYTHING 100%
07/12/13
Fantastic news, Thank you very much :-)
goods were not delivered on time, next working was then not offered, simply not good enough.
07/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
I thought the tracking information was unclear. I've no idea where my item is or whether it has arrived yet. Hard to book online too.
07/12/13
Our Response: You International shipment is still in transit as shown via the tracking details.
Very straightforward web site good service would use you again
07/12/13
Fantastic news, Thank you very much :-)
Parcel was collected on time, delivered within the expected time and all went well. Thank you
07/12/13
delivery was a day earlier than your email, but I was in anyway. Thank you.
07/12/13
you delivered very promptly abd collect it the parcel early in the morning. well done, I`m happy with your servive and recommend you any tim
07/12/13
Thank you and it's great to see you will be recommending us.
It was easy to book, I thought the label would come up when i paid? But it appeared in my e mail. So OK. picked up at 4pm. next day delivery
07/12/13
Parcel not collected on contract date causing problems for sender. Parcel STILL NOT DELIVERED with financial implications to receiver.
07/12/13
Our Response: Your item has been delivered today at 14:13
No comment left by this customer.
07/12/13
Reasonable price, easy process
07/12/13
No comment left by this customer.
07/12/13
No comment left by this customer.
07/12/13
No comment left by this customer.
07/12/13
great service, would use again
07/12/13
excellent service hassle free
06/12/13
Don't know why PM keep asking for feedback, when they are not the service providers.
06/12/13
Our Response: We ask for feedback as we work in partnership with the couriers to drive orders for both companies. Your comments help improve service levels in both businesses and therefore increase volume. Simple business practice really ;-)
no comment
06/12/13
no comment
06/12/13
Booking and collection worked perfectly and exactly as required. Excellent service.
06/12/13
Fantastic news, Thank you very much :-)
no comment
06/12/13
no comment
06/12/13
Excellent service
06/12/13
very good service
06/12/13
no comment
06/12/13
no comment
06/12/13
no comment
06/12/13
Outstanding as always mane advertising your service better as I herd about you through word of mouth.
06/12/13
no comment
06/12/13
No comment left by this customer.
06/12/13
The DX driver did not turn up at the collection address two days in a row. No explanation was offered.
06/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
