We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
V easy to use. No descriptions for items to be shipped in other materials than boxes ie fabric roll but good quick response when asked.
08/12/13
It took about an hour to enter everything into the website, and now you're asking me for more time......
08/12/13
Our Response: There must be something wrong with your computer if it took you an hour to make a single booking. For most people it takes only a couple of minutes.
no comment
08/12/13
Big problem with Courier. Took 4 days for next day delivery. Mix up at hub and fu
08/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Excellent service
08/12/13
Fantastic news, Thank you very much :-)
no comment
08/12/13
Carrier could not deliver my parcel because the received the wrong house number from parcelMonkey
08/12/13
Our Response: We pass on automatically whatever is typed in at the time of booking.
Great service
08/12/13
no comment
08/12/13
no comment
08/12/13
Contact with the couriers was poor! 3 times they came round to pick up, 3 times they failed to even enter the building. Parcel then stolen!
08/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
great service I'll be back
08/12/13
Brilliant news and thank you very much :-)
Everything went well. Very pleased.
08/12/13
I do think you could go a step further by giving some idea when parcel would be picked up,ie morning or afternoon. My parcel was picked up a
08/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
08/12/13
Box arrived damaged and items were damaged
08/12/13
The consignment was split over 2 days. Customer service were meant to call but never did. A poor effort
08/12/13
no comment
08/12/13
no comment
07/12/13
no comment
07/12/13
Find the parcel of mine that you have lost, talk to each other and give me a straight answer to what happened to my parcel, reimburse me.
07/12/13
very good service good value too
07/12/13
no comment
07/12/13
no comment
07/12/13
Easy to book. Polite collection driver and deivered the next day, Yorkshire to Cornwall. Parcl not damaged
07/12/13
Fantastic news, Thank you very much :-)
Cheap, quick, efficient and effective.
07/12/13
Pleased with your service,drivers are efficient and careful with goods.However find it difficult to log into account with password.
07/12/13
no comment
07/12/13
Brilliant service, as usual.
07/12/13
This was the second uplift I paid for the same package. There was a fire alarm when the original parcel was to be uplifted. Driver left.
07/12/13
Our Response: Drivers can't be expected to wait while there is a fire / fire drill and they can't gain access.
no comment
07/12/13
no comment
07/12/13
no comment
07/12/13
Easy booking, good service.
07/12/13
Brilliant news and thank you very much :-)
no comment
07/12/13
A very good service again. many thanks
07/12/13
Wasn't sure about the courier ( DX ) but done fine
07/12/13
It's great to see you are so pleased with our DX service :-)
To schedule. No problems. Great service.
07/12/13
Can't fault your service - collected Mon from UK safely delivered Thursday to US, felt in safe hands throughout, thank you! Will use again
07/12/13
Fantastic news, Thank you very much :-)
no comment
07/12/13
