We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,267 reviews.
simple to order online, all went smoothly picked up and delivered efficiently - good price many thanks
21/01/14
Excellent service and simple to use. Thanks
21/01/14
No comment left by this customer.
21/01/14
No problems - Easy to use and will use again
21/01/14
Quick and easy
21/01/14
Very good service only improvement could be whether an am people
21/01/14
Easy to use website and proforma invoice template. Courier arrived on selected day. Not much else we could ask for!
21/01/14
No comment left by this customer.
21/01/14
Best price found online and the item reached my USA customer in just 3 days from the UK! Thanks Parcel Monkey x
21/01/14
And a big thank you back for booking with us :-)
I payed for parcel force 24hr and took over 48 hrs to be delivered
21/01/14
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
GGGGGGGGGGGGGGGGREAT
21/01/14
Brilliant service - have been telling all my friends here in Dubai! Will definitely use again. And again. And again...!
21/01/14
Thank you and it's great to see you have been recommending us.
Easy booking system. There was a problem with the courier, but it was resolved by them very quickly. I like to ability to rebook if missed
21/01/14
very good service i was very pleased
21/01/14
no other comments,very satisfied with service
21/01/14
i am ****** off and i cant understand why you can't arrange a pick up with Courier and i really do think you are a bunch of monkeys !!!
21/01/14
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Our delivery arrived a day late... Apart from that the booking process was very good.
21/01/14
Would be useful to be able to book am or pm delivery, or know early on the day roughly what time collection would be
21/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Great service.
21/01/14
Bad website always crashing
21/01/14
Our Response: I think you will find the issue is with your own internet connection, web browser or computer.
PM no problem - Courier are another story.They let me down continually at Christmas,and into the New Year too.
21/01/14
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
Fast, Efficient andReliable service all at a reasonable price.
21/01/14
Fantastic news, Thank you very much :-)
Excellent service
21/01/14
No comment left by this customer.
21/01/14
All very good in every way only fault was the lack of tracing for this particular consignment but overall excellent!
21/01/14
It's the first time I have used parcel monkey before using parcel to go but I will use parcel monkey again more reliable
21/01/14
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
21/01/14
No comment left by this customer.
21/01/14
excellent service , parcel delivered to UAE within4 days , well satisfied .
21/01/14
It's great to see you are so pleased with our own International service :-)
all perfect
21/01/14
Delivered on time, nothing else matters!
21/01/14
very pleased with the service
21/01/14
The tracking of this parcel didn't work, it wanted the post code then reset back to a blank tracking page.
21/01/14
Hope to use you again ,thanks
21/01/14
We hope you do too :-)
easy to use and far cheaper than taking a box to the post office - Thank You
21/01/14
No comment left by this customer.
21/01/14
SERVICE HAS BEEN GOOD. ONE PROBLEM THAT CAME UP WAS DEALT WITH VERY QUICKLY. FAST AND EASY TO USE
21/01/14
would be useful to know what time the courier was going to arrive. Would be useful to be sent tracking info rather than having to look up
21/01/14
Parcel picked up at a reasonable time (1pm) and delivered safely the next day, I was worried about sending a 40kg parcel but all good.
21/01/14
No comment left by this customer.
21/01/14
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