We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,650 reviews.
very pleased with how quick item was delivered.
26/01/14
very very late delivery i am still waitng for my parcel from uk!!!
26/01/14
Our Response: Sorry for the delay but your item has been delivered on 27.01.14
As always great service
26/01/14
Good Service
26/01/14
Extremly efficient
26/01/14
Parcel delivered to the wrong address. The person who it should have been delivered to was forced by Courier to get it from wrong address
26/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Good service as always.
25/01/14
Hi - a fragile package was smashed to pieces - I WILL be claiming compensation
25/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
25/01/14
Fab service and my friend reported safe and Intact delivery which is always great. Many thanks. X
25/01/14
Will sertainly use again. Great Service. Thank you very much.
25/01/14
You could try replying to emails.i emailed you because the company I sent the parcel to say they didn't receive it.
25/01/14
no comment
25/01/14
very good service your updates is a bit slow but satisfied.
25/01/14
Sacked the last courier for lack of support, no contact via phone, we'll see how you do when theres a problem, until then I'm happy with PM.
25/01/14
no comment
25/01/14
parcel collected early and delivered next day, great sevice.
25/01/14
No problems at all
25/01/14
Trouble free,excellent job many thanks.
25/01/14
Recipient reported box badly damaged upon receipt. Luckily contents were well protected. Otherwise service was fine.
25/01/14
no comment
25/01/14
Good pick up, pleasant driver, will use again.
25/01/14
no comment
25/01/14
I bought the 'deliver to depot' option but I kept getting reminders about a collection - this was a bit confusing.
25/01/14
excellent service again
25/01/14
The first collection date was not kept. I never received a usable tracking number so could not give it to my eBay buyer or track my parcel.
25/01/14
Our Response: DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
easy to set up and collection exactly when stated. have not yet confirmed arrival.
25/01/14
Didn't another courier had to deal directly with couriers as parcel monkey failed to reply to emails I sent, poor service
25/01/14
good & convenient door to door delivery.But it took 4 days instead of 2 as mentioned.
25/01/14
No receipt issued on collection - had to ask for one! Otherwise very happy with service and price.
25/01/14
no comment
25/01/14
no comment
25/01/14
The Parcel was collected and delivered in good time. Very Pleased.
25/01/14
Fantastic news, Thank you very much :-)
This is a great service. Used it a couple of times now and never let me down. Recommend.
25/01/14
Thank you and it's great to see you will be recommending us.
no comment
25/01/14
good
25/01/14
no comment
25/01/14
hi pick up went fine but no notification of delivery
25/01/14
punctual pick up and delivery at competitive price
25/01/14
A fantastic service. Cannot do better. Keep it up. Many Thanks.
25/01/14
We will always try our very best.
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