We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,919 reviews.
excellent service
20/01/14
Very good service and quick delivery , thank you
20/01/14
And a big thank you to you too ;-)
Very good service. Thank you
20/01/14
no comment
19/01/14
Courier apparently buzzed to collect but didn't leave a card, person was in all day, had to rearrange, disappointing, no call.
19/01/14
no comment
19/01/14
no comment
19/01/14
no problems with the service,, just a delay in receiving the labels for printing,, otherwise very good
19/01/14
I hdayad no idea when the parcel would be collected until the
19/01/14
Our Response: You should have known as you select the collection date when booking.
Efficient, fast, cheap and reliable
19/01/14
no comment
19/01/14
Hi there, parcel was not collected in the first day.I had to call DX for the collection but the number wasn't working.i fund DX depot on NET
19/01/14
good thanks
19/01/14
Great service +++++
19/01/14
The turntable that I sent with you through DX was smashed so much it is inoperable. No response to my e-mail on your website. Very unhappy.
19/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
19/01/14
VERY GOOD! Sorry… being english. Thank you for an excellent service
19/01/14
Excellent service. Fragile item safely delivered. Thanks!
19/01/14
Always goes as expected. Fantastic service.
19/01/14
no comment
19/01/14
no comment
19/01/14
Pleased with first experience. Will use again
19/01/14
The parcel-booking, the collection from the house went smoothly last Monday morning. We are still waiting for the parcel to be delivered.
19/01/14
no comment
19/01/14
Used your service several times and have always been pleased!
19/01/14
Fast and efficient service thank you
19/01/14
I say it every time you did a 1st class job
19/01/14
Well Done Again
19/01/14
no comment
19/01/14
no comment
19/01/14
No comment left by this customer.
19/01/14
All went well - good to have the "drop at depot" option for days when I cant be home
19/01/14
Driver has failed to collect on the last 3 collections - I have had to take 2 items to Courier depot having paid for collections. Not good
19/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No improvements. Excellent service
19/01/14
A timed slot for collection would be good, but apart from that, im very pleased with the service so far.
19/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
19/01/14
No comment left by this customer.
19/01/14
No trouble at all. Booked delivery and everything was taken care of.
19/01/14
Try and provide your non commercial customers with times for pick up. Other courier companies do provide am/pm slots etc.
19/01/14
great value, reliable service, as usual
19/01/14
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
