We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,920 reviews.
So far your service runs smooth
16/01/14
No comment left by this customer.
16/01/14
no comment
16/01/14
Fast and efficient. Thank you.
16/01/14
Brilliant, many thanks to all Parcel Monkey team, and all City Link delivery team, 5***** delivery network,
16/01/14
We initially took the parcel to the post office, the cheapest quote was £49. Parcel Monkey delivered our mirror intact for £18.95 - br
16/01/14
no comment
16/01/14
no comment
16/01/14
no comment
16/01/14
Excellant collection service and delivered safe and sound, fantastic. Thank you very much.
16/01/14
We have never had any problems with Parcel Monkey and would always recommend them.
16/01/14
Brilliant news and thank you very much :-)
no comment
16/01/14
no comment
16/01/14
easy booking process, parcel collected and delivered on time and all at a great price! thanks
16/01/14
Extremely pleased with service.
16/01/14
Our Response: So it should have been 5 stars then!! ;-)
We had no problem with any aspect of the service. Booking was easy, tracking/insurance reasonable and the delivery was quicker than expected
16/01/14
Failed collection and delayed delivery!
16/01/14
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Excellent service, friendly courier.
16/01/14
Every thing worked like clock work.
16/01/14
no comment
16/01/14
no comment
16/01/14
no comment
16/01/14
no comment
16/01/14
no comment
16/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
16/01/14
Additional charges must be notified in advance, when still disputable, instead of charged to credit card. Not honest.
16/01/14
Our Response: Additional charges are applied when necessary based on the information that comes directly from the couriers themselves which we are more than happy to supply all customers concerned.
no comment
16/01/14
could do giving an am/pm time frame so you don't have to wait in all day but otherwise very good
16/01/14
I was dubious as the service was collected by parcelforce which is not a guaranteed service, but have one very happy customer so thumbs up!!
16/01/14
Brilliant!!
Very good thank you
16/01/14
No comment left by this customer.
15/01/14
No one turned up to collect I had to book with a different courier which cost me double in the end won't be using your service again!
15/01/14
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
15/01/14
VERY IMPRESSED WITH THE EASE FROM BEGINNING TO END...........
15/01/14
Very easy site to use. Great that it remembers previous addresses etc.
15/01/14
We are glad to see you like that feature of our website :-)
Found process easy, and really appreciated being able to drop off at ParcelForce depot.
15/01/14
Didn't turn up, no missed deliveries, utter rubbish
15/01/14
Wasn't made clear that if I drop a parcel off there is no facility for printing a label on site!!
15/01/14
Our Response: We send you the labels to print.
Well pleased Thank you 5*
15/01/14
Thank you very much :-)
The item was returned to the address with no information as to why, as well as there being no confirmation of this happening.
15/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
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