We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,918 reviews.
Great service once again, thank you!
21/01/14
No comment left by this customer.
21/01/14
RECEIVING THE EMAIL CONTAINING THE LABELS IS TOO LONG A WAIT AND A LITTLE ANNOYING, WHEN YOU WANT TO GET ON WITH OTHER THINGS
21/01/14
The emails can only be sent following conformation of the booking from the courier concerned.
No comment left by this customer.
21/01/14
easy to use website and prompt delivery pick up from home
21/01/14
good service, fast and cheap.
21/01/14
Quick, secure
21/01/14
very happy with the service always come back to you.
21/01/14
Thank you very much :-)
great company , i like using them and will keep using them good service and communication
21/01/14
Excellent service, You gained a new customer!
21/01/14
Fantastic news, Thank you very much :-)
No comment left by this customer.
21/01/14
Sent a large parcel to China, arrived no problems. No tracking information between U.K. and China which was a worry, but restarted in China
21/01/14
It's great to see you are so pleased with our new drop off International service to China :-)
great service, very impressed A++++
21/01/14
Fast and efficient
21/01/14
Excellent service. Parcel collected and delivered exactly as booked, and saved me money on Parcelforce service
21/01/14
Excellent, as always.
21/01/14
No comment left by this customer.
21/01/14
Easy, and prompt as usual. Thanks
21/01/14
No comment left by this customer.
21/01/14
Keep up the good work
21/01/14
We will always try our very best.
No comment left by this customer.
21/01/14
very good
21/01/14
Parcel was collected immediately and delivered in the time scales given
21/01/14
No comment left by this customer.
21/01/14
Excellent. Keep up the good work
21/01/14
No comment left by this customer.
21/01/14
PArcel Monkey- Very Good : Parcel force were very good, but City link collection needs improving (driver arrived with no info)
21/01/14
When sending a parcel with in the UK & sent by DX & I was never given a tracking number so I could see where my parcel was again
21/01/14
Our Response: DX are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
Excellent value for money
21/01/14
no comment
21/01/14
very good service, fast delivery,would use again
21/01/14
Excellent serves would use again
21/01/14
Brilliant news!!
thanks
20/01/14
Easy to use, easy to track, very reasonable rates, quick collection. Cannot find any fault
20/01/14
Fantastic news!!
Parcel picked up at the correct time and delivered to Australia in a week. Slightly damaged outside but the contents intact. Trackable
20/01/14
It's great to see you are so pleased with our own International service :-)
Very happy with the serice, only issue was didn't get a guid to when the courier was collection the parcel
20/01/14
Excellent as always.
20/01/14
Courier have collected and lost my parcel.......totally unacceptable!!!!
20/01/14
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
twice Courier said they had missed collections but I can't see how as we are open 8.30-5.30 every day. I had to take the parcel to citylin
20/01/14
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
Parcel received on time keep up the good work. Thank you.
20/01/14
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