We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,267 reviews.
good thanks
19/01/14
Great service +++++
19/01/14
The turntable that I sent with you through DX was smashed so much it is inoperable. No response to my e-mail on your website. Very unhappy.
19/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
19/01/14
VERY GOOD! Sorry… being english. Thank you for an excellent service
19/01/14
Excellent service. Fragile item safely delivered. Thanks!
19/01/14
Always goes as expected. Fantastic service.
19/01/14
no comment
19/01/14
no comment
19/01/14
Pleased with first experience. Will use again
19/01/14
The parcel-booking, the collection from the house went smoothly last Monday morning. We are still waiting for the parcel to be delivered.
19/01/14
no comment
19/01/14
Used your service several times and have always been pleased!
19/01/14
Fast and efficient service thank you
19/01/14
I say it every time you did a 1st class job
19/01/14
Well Done Again
19/01/14
no comment
19/01/14
no comment
19/01/14
No comment left by this customer.
19/01/14
All went well - good to have the "drop at depot" option for days when I cant be home
19/01/14
Driver has failed to collect on the last 3 collections - I have had to take 2 items to Courier depot having paid for collections. Not good
19/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No improvements. Excellent service
19/01/14
A timed slot for collection would be good, but apart from that, im very pleased with the service so far.
19/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
19/01/14
No comment left by this customer.
19/01/14
No trouble at all. Booked delivery and everything was taken care of.
19/01/14
Try and provide your non commercial customers with times for pick up. Other courier companies do provide am/pm slots etc.
19/01/14
great value, reliable service, as usual
19/01/14
Can't go wrong with Parcel Monkey..Great job! Thank you.
19/01/14
Having no direct telephone contact is not the way forward for future business
19/01/14
Delivered on time and not damaged
19/01/14
No comment left by this customer.
19/01/14
Excellent service once again, my parcel reached Qatar quicker than a UK delivery ! A time for collection would be the only improvement .
19/01/14
great service - no problems. thanks
19/01/14
always have good service
19/01/14
well done, swift and fast delivery.
19/01/14
No comment left by this customer.
19/01/14
I have reported you to trading standards and an putting in a civil claim against you for a breach of contract and fraud and newspaper story
19/01/14
I could not have wished for a better service, sent from Uk arrived in Burma 4 days later, great service.
19/01/14
It's great to see you are so pleased with our own International service :-)
The items were delivered within the 24h, they had been handled well and the driver was pleasant. Excellent price for the service!!
19/01/14
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
